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“Superior Hotel!!!!”

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The Carlyle, A Rosewood Hotel
Ranked #292 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 5 August 2017

Excellent!! Stayed during daughters surgery and recovery. Hotel staff went above and beyond to make us feel at home. Their concern snd empathy was appreciated and welcomed. Comfortable, quaint room with superior linens snd bedding.
We had a superior suite and it was spacious but it felt like home,
We will definitely be returning in the near future but for pleasurable visit.

Room Tip: Room was a superior room with king bed. Comfy sbdvdoscious. Felt like home!!!
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  • Stayed: August 2017, travelled with family
    • Value
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Review collected in partnership with Rosewood Hotels & Resorts
Thank S8317FQtracyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 7 August 2017

Dear S8317FQtracyh,

Thank you so much for taking the time to share your feedback with us as well as fellow travelers! We are delighted to know that we were able to make you and your family comfortable during an uncertain time. We are sending your daughter our very best wishes for a speedy and full recovery. We look forward to the opportunity to welcome you all back for a relaxing and celebratory visit in the near future!

Sincerely,
The Carlyle Family

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37 - 41 of 815 reviews

Reviewed 4 August 2017

This is a classic NYC hotel, rates are great and its a bit old but it just fits with the vibe. Rooms are pristine clean and the staff is always attentive. It is a great hotel for celebrity spotting. You won't regret it

  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 7 August 2017

Dear Carlos S,

Thank you for taking the time to share your experience with us as well as fellow travelers!
We are so glad that the accommodations were well-suited to your needs. It was our pleasure to have you and we hope to welcome you back again in the near future. Wishing you all the best!

Sincerely,
The Carlyle Family

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Reviewed 4 August 2017

The Carlyle is under construction so room location is important. We had one across from hallway construction which was ugly. The room we selected was a "Deluxe King" but what we got was a shabby small room. Carpet had threads coming out of it, furniture paint was chipped, underpad stuck out more than an inch from both carpets. Staff was nice but the experience was not like our previous experiences. Do not recommend, try the Surrey

Room Tip: location important, be away from construction, ask for another room if you don't like assignment...
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  • Stayed: July 2017, travelled with family
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Review collected in partnership with Rosewood Hotels & Resorts
Thank Q8064OGthomasw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 29 August 2017

Dear Q8064OGthomasw,

Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed your interactions with our staff.
We do however regret to hear we missed opportunities to ensure your accommodations were up to the standard you have come to expect of The Carlyle. I would welcome you to contact me directly at Massimiliano.Puglisi@Rosewoodhotels.com. Should you wish to discuss your experience in further detail. We look forward to the opportunity to welcome you back to experience the high standard of service we have become known for.

Sincerely,
Massimiliano Puglisi
Hotel Manager

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Reviewed 1 August 2017

One of the shabbiest, most dysfunctional and overrated hotels I have ever stayed in, anywhere in the world. From the moment of arrival (room not ready until 5pm!) to the ugly, mismatched and dated bedroom furniture, miniscule bathroom, violently noisy 1950s era air-conditioning, inedible in-room dining, bizarre policy of using only one of four elevators at any one time, every golden rule of the high-end hotel business is broken, repeatedly. This time-warp establishment is 25 years overdue a renovation and ought to be immediately closed and the entire staff removed and replaced.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Rosewood Hotels & Resorts
2  Thank Harmarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 3 August 2017

Dear Harmarka,

Thank you for taking the time to share your feedback with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Wishing you all the best.

Sincerely,
The Carlyle Family

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Reviewed 29 July 2017

New York hospitality is at its finest in this classic hotel where no one is asking you where you came from to log into a file but because they really remember you as a guest. The bar is a classic and the staff is kind and personable.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Rosewood Hotels & Resorts
Thank Sheila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 31 July 2017

Dear Sheila D,

Thank you for taking the time to share your experience with us as well as fellow travelers! We are so delighted to know that you enjoyed your time at The Carlyle so thoroughly :) We appreciate your kind words and hope to have the opportunity to welcome you back again in the near future. Wishing you all the best!

Sincerely,
The Carlyle Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Carlyle, A Rosewood Hotel

Address: 35 E 76th St, New York City, NY 10021
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in New York City
#94 Romantic Hotel in New York City
#116 Family Hotel in New York City
#152 Business Hotel in New York City
#188 Luxury Hotel in New York City
Price Range: $563 - $1,963 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Carlyle, A Rosewood Hotel 5*
Number of rooms: 193
Official Description (provided by the hotel):
Surround yourself with the elegance of the Upper East Side - from the vibrant culture and elite shopping to the oasis of understated luxury - The Carlyle has become a "home away from home" for sophisticated travelers. Offering a first-class combination of discretion and grace - the 193 rooms and suites feature elegant views of Central Park and Manhattan's skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York's posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as "Museum Mile." ... more   less 
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Also Known As:
Carlyle a Rosewood Hotel
The Carlyle a Rosewood Hotel

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