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Reviews (10,486)
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Reviewed 12 May 2015

While staying at the hotel I noticed that my screw was falling out of my sunglasses. While asking at the front desk if they happen to have a small screwdriver (which they did not have) Richard Reaves, Security overheard my conversation. He approached me to tell me where I could find a vision store. In the mean time he also tried to fix my glasses! I was very grateful for him doing so!! Thanks Richard!!

  • Stayed: May 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 May 2015

Dear Paula M.,

Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us.
It’s our pleasure and our duty to assist and help our guests. We are really happy to learn Richard has made such a good impression on you.
Your comments will certainly be shared with our team and especially Richard, I am positive he will be delighted to hear from you and your kind remarks.
Thank you again for staying with us and for sharing your feedback. Please let us know next time you will be visiting, we would love to welcome you back for another great stay.

Warm regards,
Isis Arruda
Social Media Manager

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Reviewed 11 May 2015

The hotel is situated right on Times Square, you're within walking distance of a lot of the major tourist attractions, this hotel seems largely catered towards business travellers, however it's more than suitable for people coming to on vacation in New York.

We stayed in the Times Square view room, the view is pretty good however, you need to look to the side of the window to see Times Square itself. I've visited NY 4 times now and this is the best located hotel I've stayed at so far.

  • Stayed: January 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank Con101193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 13 May 2015

Dear Con101193,

Thank you for choosing Crowne Plaza Times Square, and for your review. Your feedback is very important to us.
We are thrilled to learn you enjoyed our central and convenient location; it’s definitely a great perk to our guests staying in the heart of Manhattan.
We are overjoyed to know you are an experienced traveler and found our property to be the best in comparison to your previous visits. We couldn’t be happier to hear about you lovely comment.
Thank you again for staying with us and for sharing your feedback. Please let us know next time you will be visiting, we would love to welcome you back for another great stay.

Warm regards,
Isis Arruda
Social Media Manager

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Reviewed 10 May 2015

This hotel is right on the door step of times square, if you are a tourist like we are I dont think you can get more in new york. The time square view overlooks the main centre and the views from above shows it all.

I will say i dont think a room this side or probably any side can hide from the noise that is created by new york, its a loud and busy place, so if you want quite this is not the location for you.

We did not have much dealings with the hotel staff as you don't really see them, but the ones we did meet were nice enough check in desk is a bit hard to find at first as it is to one side, we didn't book breakfast with our room due to the price but did have it one day and would say its not really worth the money. you can leave your bags at the hotel which is really handy if you are flying late as it gives you an extra day.
there is a handy lunch bar and shop if you need anything to eat or water.

Rooms were lovely and big bed and pillows were VERY comfortable, bedding was changed and made and room cleaned every day. tv was HUGE! i belive for new york this was a very nice and large room to stay in.

Great location, great price, you dont really spend that much time in your hotel but for when we needed to come back and have a power nap all of the above was really amazing.

the only thing i would suggest to the hotel is get rid of the ping noise the lift makes .. now that keeps you up more than the noise from time square!

Room Tip: get one that is times square view.. its what you came to see isnt it?
  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Little6988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 13 May 2015

Dear Little6988,

Thank you for choosing Crowne Plaza Times Square, and for your review. Your feedback is very important to us.
We are thrilled to learn you enjoyed our central location and the view from your room. We are also pleased to learn you liked our hotel the amenities such as Grind & Co food stand located at the lobby. We do apologize in case our breakfast has not met your expectations.
We must agree with you that our luxurious Beautyrest® beds and pillows are very comfortable, it was carefully selected with the intention to provide the best comfort and rest to our valued guests. We are very happy to learn you enjoyed it, in addition to our great TVs.
As you mentioned, I am glad to confirm our rooms are larger than NYC standards.
We are overjoyed to know you had a great stay and enjoyed our rates. We are happy to accept your suggestion in reference to the lift’s beep, however for security purposes NYC fire safety commission demands to keep the beep sound active. However, on your next stay we will be happy to accommodate you in one of our rooms located in the west side; it tends to be quieter with a calming and beautiful view of Hudson River.
Thank you again for staying with us and for sharing your feedback. Please let us know next time you will be visiting, we would love to welcome you back for another great stay.

Warm regards,
Isis Arruda
Social Media Manager

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Reviewed 8 May 2015

We stayed here 5/5/15 - 5/7/15 and had absolutely no complaints with the exception of no refrigerator in the room. We were lucky to get upgraded to a corner room looking down the block to Times Square which was just 1/2 block away, so it was in a super location. Our room was nicely decorated and clean. The staff were friendly and helpful and accommodated us when requesting additional towels, tea for coffee pot, etc. Both of us felt we would stay here again, and highly recommend it

  • Stayed: May 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank sccwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 10 May 2015

Dear Sccwife,

Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us.
We are overjoyed to hear about your experience at with us, we couldn’t be happier to hear you really enjoyed your stay and your corner room facing Times Square. But particularly that you found our staff friendly, helpful and accommodating.
Please let us know next time you will be back, we will be pleased to make arrangements and have a refrigerator installed in your room.
We really appreciate your kind words and recommendation to your fellow travelers.
Thank you again for staying with us and for sharing your feedback. Please let us know next time you will be visiting, we would love to welcome you back for another great stay.

Warm regards,
Isis Arruda
Social Media Manager

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Reviewed 8 May 2015 via mobile

So, overall it was a nice hotel...but there were a few things that kind of threw me off a bit. For one, the room was nice and had a terrific view...but the bathroom had a bit of a stinch to it. Even after having housekeeping re-clean it, the smell still lingered. Gross! Also, it says they have a pool, however you should be advised that it is NOT a leisure pool, but an Olympic style lap pool. And that's it! No whirlpool either. Finally, I was terribly disappointed that there was NO room service! What the heck? How can you not have room service? And on top of that, the restaurant wait staff at Broadway 49 were incredibly rude, and a displeasure! Oh, and by the way, be sure to get a pin code for free wi-fi...they don't tell you that. Instead, I was told by guest services(after calling to inquire) to go ahead and select the charge and they will take it off. However during check out, it appeared on my bill and told me I should've been given a pin code (Really? Well apparently the rest of your staff didnt get that memo!). On a positive note, the breakfast buffet was great! And they did allow us to check-in early, and stored our luggage after check-out so we could site-see before our flight. But would I recommend or stay at this hotel again? Probably not:-/

Stayed: May 2015, travelled as a couple
1  Thank Enna-illij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 9 May 2015

Dear Enna-illij,

Thank you for choosing Crowne Plaza Times Square, and for your candid review. Your feedback is very important to us.
While we are pleased to learn your overall impression of our property was a positive one and that you enjoyed the comfort and terrific views from your room, we are disheartened to learn about your experience. We are sorry to hear we have not met your expectations; the swimming pool located inside of the NYSC gym is a lap pool, and we apologize in case you were not informed in advance.
Please accept our sincere apologies for not having our room services available at this time; although our room service has been closed temporarily we are certain it will be back in the near future and we do apologize if it has caused much inconvenience during your stay.
Should you allow me, I would like to locate your recent reservation and follow up properly with our team. What you have experienced at Bar 49 and with our guest services, is unacceptable and not up to our standards. I would greatly appreciate if you would take the time to email me directly at iarruda@cptsnyc.com.
Again, I am very sorry that our services were not up to par and that our amenities were lacking. While we understand that we have disappointed you, we sincerely hope that you will consider providing us the opportunity to make up for this past stay.
I am looking forward to hearing from you.

Warm regards,
Isis Arruda
Social Media Manager

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