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“Problems at the Crowne”

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Crowne Plaza Times Square Manhattan
Ranked #199 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 22 December 2004

What a location...but the service just didn't match it. Website definately over-sold it...the food wasn't great, there was no mini bar as advertised, the bar closed before midnight and they messed up our room...twice! The first room was so noisy, we could hear next door's every word! The next room was to be non-smoking but they messed that up and the last one was fine but then our vacation was over! Over priced, great location and staff are very "New York" i.e. not too friendly!

2  Thank GaryD68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,621 - 7,625 of 9,992 reviews

Reviewed 20 December 2004

Stayed from 14th Dec to 19th Dec. Superb location right in the thick of things in Times Square. Got an upgrade to a king size "corner" room with superb views across broadway and towards 6th Ave, and being on the 34th floor meant it was removed from the hustle and bustle enabling a good nights sleep on quite possibly the most comfortable bed I've ever slept on. The other furniture was a little dated but didn't matter a bit to me as I was in NY to see the city not the inside of the hotel room! The only gripe I had was that on departure my pre-arranged transfer service failed to show and as I had not booked it through the concierge at the hotel he wouldn't let me make a call from the concierge desk (for which I was prepared to pay, but didn't have change for a payphone and my cell phone had ran out of juice) which I thought was a bit mean especially as it meant I only just got to JFK in time for the flight back.

Overall I was happy and would stay again

4  Thank StephenDuckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Switzerland
17
Reviewed 17 December 2004

I've been recentely in Crowne Plaza, from December 5 to December 12 2004.
I have to say that after reading some reviews before leaving for NYC I was a bit nervous about the hotel.
Fortunately my worries were wrong. I had a wonderful stay at the hotel: the room was clean and and I have a spectacular view on Times Square (44th floor). The food was delicious and the people who works there were very friendly and helpful.
Really enjoy my stay!

  • Stayed: December 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
211
Reviewed 15 December 2004

We went with friends to new york for Thanksgiving and stayed at the Crowne Plaza. From the moment we arrived all the staff including doormen to bar staff were excellent, we had great rooms with superb views. The buffet breakfast in the resturant is fantasic and great value, we ate there every moring and never got bored with the wide choice of food available.

The location of the hotels is superb and everything is within easy walking distance, we are already looking to book for next year and would'nt hesitate on booking this hotel again!!

One thing that I would certainly recommend whilst on your visit is Sunday Lunch at the Plaza (Palm Court Resturant) this is not cheap but worth every penny!!

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Toronto, Canada
13
Reviewed 14 December 2004

December 11th weekend- Stayed the Crowne Plaza - we loved it. Very central to everything. The room great- great view.

We enjoyed the hotel restaurant.

We would stay there again

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Family Hotel in New York City
#93 Romantic Hotel in New York City
#144 Luxury Hotel in New York City
#146 Business Hotel in New York City
Price Range: $198 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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