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Reviews (10,486)
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Reviewed 14 October 2017 via mobile

Stayed here with daughter for 5 nights 6 days fantastic hotel everything about it was first class staff. rooms. service .everything lovely clean rooms towels changed every day can fault it at all . Staff were very helpful with everything free wi fi tea making facilities and TV .

Stayed: October 2017, travelled with family
2  Thank babbo0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 15 October 2017

Thanks for the fantastic review!

It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!

We can't wait until your next visit so we can share another stellar experience with you soon! Have a beautiful day!

Warm regards,
Alex K.
Social Media Manager

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Reviewed 14 October 2017

First stay in New York City and first stay in the Crowne Plaza and it was one to remember. The hotel is in the center of Time Square and is a fantastic location for tourists.


The whole experience was completely amazing. The delightful receptionist was so helpful and gave us a map indicating where we were and the locations we asked her for. She recommended local diners to us and provided information on purchasing Broadway Show tickets and reduced prices.

Then the fun begun.... to squeeze everything in there is a LOT of walking involved but we managed to do all we wanted and more. The tour tickets sellers are everywhere and can be rather annoying but the trips are amazing and worthwhile. We had already purchased 3 trips and needed to activate our card, after some confusion we obtained the ticket and needed to get the ticket seller to activate it... unfortunately he failed to tell us he had activated the "hop on hop off" all day bus ticket and gave me (what i thought) was a receipt so we lost one excursion. We did report this and the manager was brilliant offering another ticket without any problems. Just be aware if you have a pass for more than one excursion ensure they understand exactly what you want.

Juniors diner is opposite the hotel and the food is totally amazing.. mum was hooked on their cheesecakes! Be aware of the portion sizes though please they are massive!!!

I seriously can not fault this hotel at all, if you intend to visit New York then this place comes 100% recommended.

Thank you Crowne Plaza and thank you New York... BRILLIANT

  • Stayed: October 2017, travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 15 October 2017

Thank you for sharing this glowing review, Michelle!

We are delighted to hear about your experience! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.

We'd love to share another positive, fun experience with you in the future. Have a stellar day!

Warm regards,
Alex K.
Social Media Manager

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Reviewed 14 October 2017

When our room wasn’ ready they told us it would be by 1 pm and would call us if it was ready before. No call and we went back to check at 2:30 Room still not ready. Said they were preparing a room on a high floor when we had requested a room on a lower floor
They found a room on a high floor which we accepted because we were tired. Next morning call because there was only decaf coffee in the courtesy coffee tray. It took 35 minutes to bring regular coffee. Later at about 1pm we noticed the replenishment was only decaf. Called again . They promised to bring regular coffee but it had not arrived by early evening when we had to call again. We also brought their attention to a security issue but the response was slow if they ever responded.Everybody was very polite and friendly but I expect more from IHG

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kenshare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 October 2017

We appreciate the time you took to give us feedback, Ken.

Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future.

We hope to share a more positive experience with you soon.

Warm regards,
Alex K.
Social Media Manager

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Reviewed 13 October 2017 via mobile

I’ve stayed at the Crowne plaza time square many times it has always been a wonderful experience located right across street from the subway right in the heart of time square the rooms are beautiful and the restaurant downstairs the buffet in the morning is absolutely wonderful but who makes it absolutely wonderful is a gentleman by the name Tofael there’s nothing he wouldn’t do for you the reason why we come back is because of him the most wonderful person server and he add five stars to the Crowne Plaza New York New I recommend staying highly and definitely eating in their wonderful restaurant and having Tofael serve you

Stayed: September 2017, travelled with family
1  Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 October 2017

Thank you for the fantastic review, Carolyn!

We're delighted to hear that you had an amazing experience with us! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Tofael! We look forward to hosting you again soon for another stellar experience!

Thank you again for sharing your review. Have a lovely day!

Warm regards,
Alex K.
Social Media Manager

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Reviewed 13 October 2017

Being from NJ, I stayed over at the Crowne Plaza for a stay-cation in the city. This hotel is in an AMAZING location for tourists, unfortunately not so great for those who are from the area.

LOCATION: The CP is right in the heart of Times Square, near where Broadway and 7th Avenue intersect. The hotel does have an entrance from 48th and 49th street as well (good to know if you want to skip entering through the crowds). The hotel looks very nice, has many floors, with amazing views of the city.

CHECK-IN: Check-in for me was easy. Being an IHG platinum member, I paid with points and was able to check-in at the IHG member area, however even the regular check-in would have been quick. Check-in was incredibly quick, and I was in my room within 5 minutes (yes, 5 minutes).

ROOM: The lobby to the CP is on the 2nd floor, and elevators are right around the corner. The elevator was quick, and my room was really nice, with an extremely comfortable bed, nice walk-in shower, and very clean. I saw some wear, but overall the room looked great.

SLEEP: The bed was really comfortable and the shades draw tight to block out all light. The A/C wasn't amazing for me like other hotels, but it was still absolutely adequate and I slept comfortably. Also, very quiet hotel, at least on my floor.

OVERALL: As mentioned, for tourists, this is a great hotel, in a perfect location. For anyone doing a stay-cation, it's right in the heart of Times Square, so be prepared for an annoying walk there. Or take 8th and cut down 48th or 49th - there is a walk-through garage for the hotel with an entrance.

  • Stayed: October 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mstrctrlprgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 October 2017

Thanks for the wonderful review, mstrctrlprgm!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

Warm regards,
Alex K.
Social Media Manager

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