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“Right in the hub of Times Square!”

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Crowne Plaza Times Square Manhattan
Ranked #198 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 17 October 2017

I was actually a little disappointed in this property. I went there for a work trip and typically they book events at high end hotels and I realize it's NYC and it's expensive but I expected a little more.

The lobby is in need of an upgrade. It's older, but not charming old. Everything seemed clean though. The room itself was fine- nothing exciting. It was a smaller room (typical for NYC standards) and they only had rooms with 2 doubles (no queens) and kings (we brought our children so we had to make do with the 2 doubles). The beds were ok- not amazing. We did have a room on the 46th floor and we had a magnificent view of Times Square.

The area is right smack in the middle of Times Square. There are LOADS of restaurants, theaters, and stores all walking distance. If you're going for that experience it's a great area to be in!

The service was not that great. No one was very friendly...the bellhop was rude. We gave him our ticket (we had the hotel keep our luggage while we explored the city after checking out) and he brought back our cart and just left it for us to deal with. No one helped us with the cart or our luggage as we loaded into a cab. I was so suprised! And it wasn't like there were tons of people waiting for their luggage- there wasn't anyone there! The front desk could work on being more friendly. I've been to NYC many times and it's not like it's a NY thing to be unfriendly at hotels.

We did have an amazing server in the bar/restaurant right in the lobby. I forgot her name, but she was warm, friendly and a complete gem. She was wonderful with our boys and was super attentive and she should train the rest of the staff at the hotel!

I went there for a business trip so I spent a considerable amount of time in the meeting rooms and again- there is room for improvement. The podium was so hideous- knicks and scratches all over the wood and the bottom of it had duct tape on a part of it. I was actually really surprised they would still use it. During the meeting the hotel was doing some construction which was super distracting. If I planned the meeting I would have been upset.

Bottom line- if you get a great deal and aren't planning on staying in the room too long then go for it...otherwise...keep looking. There are a ton of amazing hotels that I would consider before this one. Also- this isn't a 'luxury' hotel by my standards- but it was expensive, perhaps not $600 a night, but it was pricey.

Room Tip: We had a high floor and the view of Times Square was amazing!
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  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Vanesa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 18 October 2017

Thank you for sharing your feedback, Vanesa.

We appreciate your input. It's great that you loved our central location and friendly bar staff. However, we'll be addressing your concerns about the front desk staff with the appropriate members of our team.

We look forward to having you back again soon for an even more positive experience.

Warm regards,
Alex K.
Social Media Manager

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Reviewed 17 October 2017 via mobile

The Crowne Plaza is an oasis of calm right in the hustle and bustle of Times Square. It is an easy walk to many Broadway theaters, including Hello Dolly, Phantom of the Opera, Lion King, and School of Rock. My wife dropped her credit card on the floor when leaving the room, and we returned to find it on the bed. Our stay was awesome. We will go back.

Stayed: October 2017, travelled with family
Thank Reallyifimust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 17 October 2017

Thanks for the wonderful review!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location as well as the service provided to you. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

Warm regards,
Alex K.
Social Media Manager

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Reviewed 17 October 2017

We had a great room, did hear some sirens at night, but it didn't really bother us. Room was always clean, and nicely appointed.
The Breakfast Buffet is well worth the extra dollars! Always had a nice selection of fruit, eggs, bacon, sausage, and wonderful pastries! And, the coffee was excellent, as well.
Great way to start your day!
I strongly recommend this hotel, and would stay here again!

Room Tip: Corner rooms had a nice view of Times Square, and Broadway!
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank flyinghigh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 17 October 2017

Thank you for the great review!

We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.

Have a stellar day!

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Have stayed here a few times, most recently in Mid October. Folks in the hotel are very nice. It is a busy tourist hotel, not a place for a quiet business stay. This is as you might expect given it's location near Times Square. Had a couple of issues with a clogged sink and the bathroom vanity not being very clean at check in. All was nicely handled by staff.

Room Tip: Get away from the noise of the elevators!
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Georgesec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 17 October 2017

Thank you for the feedback, George.

While it's great you enjoyed your time with us so much, we regret that some of our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.

We look forward to hosting you again soon for a more positive experience.

Warm regards,
Alex K.
Social Media Manager

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Reviewed 16 October 2017 via mobile

The hotel location is awesome! You have Time Square a few minutes up and the subway around the corner. The room was very nice and the bed was comfy. They have a cafe in the lobby if you want to grab something to go. I would suggest if you want a view ask for anything above the 15th floor.

Stayed: October 2017, travelled as a couple
Thank sexyFiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, General Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 17 October 2017

Dear Guest, thank you for leaving us a 5 out of 5 rating! We're so glad you were able to enjoy our accommodations and excellent location. We look forward to seeing you again soon so we can share another exceptional experience with you!

Warm regards,
Alex K.
Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Family Hotel in New York City
#93 Romantic Hotel in New York City
#143 Luxury Hotel in New York City
#146 Business Hotel in New York City
Price Range: $201 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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