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“Great location, choose another hotel”

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Crowne Plaza Times Square Manhattan
Ranked #198 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 22 August 2010

With what you pay here, you can do better. The walls were paper thin, we could actually
hear the neighbors engaging in normal conversation. The bed had a sinkhole in it and needed replacement and the ice machine in our floor and the one right above were broken the entire week we were there.We were extremely disappointed

  • Stayed: August 2010, travelled on business
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Thank gabe1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,020 - 7,024 of 9,984 reviews

Reviewed 19 August 2010

New York is awesome at anytime .This Hotel is well situated but has no outstanding features .It almost has a Hostel feel to it ,nobodys bothered if you are enjoying your stay or not .Which for the money you pay is somewhat hard to stomach .The Buffet breakfast consists of Croissant, cold meats and awful Coffee.The Pool was the most dissapointing feature.My 5 year old and I had to wait 15 minutes to use,once undressed .When allowed to, we had to share a very narrow lane with other families.This was really annoying as we had about as much room as we do at home in our rubber paddling pool in garden .Would only recommend if you can get a cheap deal .Don't expect too much from this joint

  • Stayed: August 2010, travelled with family
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1  Thank ArtisansLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

We have just returned from staying at the Crowne Plaza in Times Square. It was my son's 18th birthday celebration.

We booked through Hotels.Com - swift and easy and they text me straight back to confirm the booking. Check in was smooth and easy and we had a lovely room on the 39th floor overlooking Times Square.

As it was my son's birthday I had e mailed the hotel before hand requesting a high floor (this reduces noise and it was very quiet on our floor). I also e mailed them about arranging a birthday cake to be delivered. I paid for this service.

They promptly e mailed me back every time. The cake was great (one of the nicest we have ever tasted) and it was delievered to the room as requested dead on the time I asked for. Two Maitre'd's came in with the cake and sang happy birthday to him!!

The hotel is right on Times Square - a fantastic location right in the heart of everything.
You could not ask for a better location. You are also right on Broadway.

The rooms were lovely and the beds and pillows are very very comfortable. They make the bed up and change the towels every day. A previous review said that they do not always provide enough towels and so I took a couple of extra with me. There were four of us in the room and we only got enough towels each time for three of us so be aware of this.

The only gripe I had was that the bath in our room was slightly chipped and the shower and plug in the bath was not working properly - but this was not a problem for us. However I expect these sort of things to be rectified in this quality of hotel.

The staff were very helpful and polite. We only ate in the hotel once for breakfast as it tends to be very pricey in the hotels. Breakfast cost about $100 for 4 of us and we only had continental but tea, coffee, juices etc are included in this. However there are hundreds of places you can eat breakfast (and lunch and dinner) for about $8 - $10 each!!! Opposite the hotel is a place (Italian sorry can't recall the name). All you can eat breakfast buffett - $8.95!!!

The guides will tell you there are enough places to eat in New York if you wanted to eat breakfast, lunch and dinner in a different place every day for the whole of your life!!
It's true!

I can highly recommend getting the New York pass before you go. I got mine through Attraction Tickets Direct (who offer a fantastic serv ice). We saved so much money using this pass. It gives you entry into over 40 attractions and for some a fast track so you don't have to queue. It also saved us $10 each in Planet Hollywood and gets you discount in Macey's and other shops. Otherwise you are looking roughly at each attraction costing you in the region of $20 or so each person each time you visit.

At this time of the year the queue to go to see the Statue of Liberty is huge. We queued for 2 hours to get on the ferry (The only attraction the Pass does not fasttrack you!). Get there very early - we got there at 11.00 am and there were people later in the day when we got back being told they would not get to the Statue that day.

The all loops tour on the sightseeing buses are a must and the guides are very informative. These are hop on hop off and go in a circular route around Manhattan. The night tour is very very popular. You don't get off this one but to see Manhattan at night and you go over into Brooklyn and look back over the river to see that famous landsscape all lit up is just breathtaking.

As you walk the streets around Times Square you will be constantly asked by ticket sellers from the two companies that operate these tours. They are on commission so they need to sell sell sell. Once you tell them you have tickets it's not a problem. But there are hundreds of them!!!

Pay your respects at Ground Zero, go up Empire State Building - but must agree Top of The Rock (Rockerfella Centre) is by far better. The view is about the same but the whole experience is much nicer. Go up just before sunset and watch the lights come on - it's fantastic. Walk over Brooklyn Bridge - the view looking back towards Manhattan is wonderful and you can take some great photos.

They will charge you $15 each to go from 86th floor which is the observation floor in the Empire State building, to go up to the 102nd floor. It's not worth it - the view is just the same unless of course you want to be able to say you are at the highest point in Manhattan. Again expect some queues (about 15 mins) within the Empire State. You get the lift to the 82nd floor, come out go around in a circle - have your photo done with King Kong if you wish and then get back into the lifts to go up to the observation floor. It's a bit annoying this really.. We went to New York in February 5 years ago and we did not do this - so maybe it has something to do with the time of the year and numbers of people.

We pre booked (through Attraction Tickets Direct) to see Mama Mia - had excellent seats could not have picked any better myself. They give you a mini programme for each of you - why can't they do that in the West End ? !!

This is our second trip to New York and I love it. You will feel safe - police and traffic police are everywhere - not like the UK. I feel safer there than I do in London. People are very polite and friendly. One guy pointed out to my husband that the ruck sack bag he was carrying was open and he wanted to make sure that my husband did not loose anything out of it!!!

You can leave your suitcases with the concierge for the day before you fly home that eve. Just make sure they take the bags straight through. We stood and waited for them to do this as they may see to other peoples bags as well and we witnessed one concierge walk off and away from the bags leaving them unattended.

If you're looking for a great place to stay in Manhattan I cannot recommend this hotel enough. And if you have never been to New York before - YOU'LL FALL IN LOVE WITH IT!! - Have a great time!!

  • Stayed: August 2010, travelled with family
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7  Thank Chathamclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2010

This hotel is in the perfect spot to see Times Square, go to the theatre, head to Rockefeller Center, St. Patricks Cathedral. Just a great location. Great service from the staff. Room was clean and so comfortable.

  • Stayed: August 2010, travelled with friends
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Thank bgardels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2010

I took my 8 year old daughter to New York City in early August. I chose this hotel for its location. I wanted her to experience the hustle, and bustle-day and night. And I wanted to be able to walk to our hotel-day and night.

I have been to New York many times. This is the first time I stayed at a chain, instead of boutique, hotel. It was, BY FAR, the largest room I've ever been to in the city. I always feel 'who cares about the room size?' But, it really was more relaxing in the room than I'm used to in NY. Our room on the 39th floor was not the highest I'd ever stayed, but the first time I heard no traffic at all. Our view was okay(didn't pay for a view). We could see a sliver of Times Square, with better views of the west side and the Hudson/NJ. There are 6 or 8 elevators-never waited more than a minute. Housekeeping was always complete when we returned from a day out.

The hotel was impeccably clean. I never once saw anything amiss. Everyone was very friendly and kind. We were given a 2:00 late checkout without difficulty. The concierges were hit and miss. Do your research ahead, and know where you want to go. They are all great with times, and directions, but a couple of them didn't know much beyond the usual tourist sites.

It was pricey for me. I booked less than a week ahead. Most small hotels I checked were booked for one of our four nights(4). With more time to plan, I would probably go for the tiny room again, but I enjoyed our stay at the Crowne Plaza.

  • Stayed: August 2010, travelled with family
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1  Thank NancyJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#80 Family Hotel in New York City
#93 Romantic Hotel in New York City
#143 Luxury Hotel in New York City
#146 Business Hotel in New York City
Price Range: $201 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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