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“Very pleasant stay at the Sanctuary”

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Sanctuary Hotel New York
Ranked #72 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 19 October 2017

This Hotel, located very near to Times Square, boasts some of the most helpful and courteous staff I have ever encountered.

The room in which we stayed had a double bed, TV and radio facilities, a mini bar, a hair dryer as well as Wi-Fi availability. There were no tea/coffee making facilities in the room.The shower produced ample hot water and the shower cubicle itself spacious and well sealed!

Although the toilet area had a door, the shower and washbowl area was unusual in that it was behind a draw curtain.

Whilst being described as Continental the breakfast offered sausage, bacon, grits and scrambled egg as well as the usual cereals, pastries and fruit. The hotel has an adjacent grill bar and an imposing and extremely popular roof garden restaurant.

Our departure was scheduled for very late and after checking out the hotel had a facility to leave your luggage in a secure room free of charge.

Room Tip: There appeared to be no advantage in which room one chooses
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank OldKarateOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, VP of Operations at Sanctuary Hotel New York, responded to this reviewResponded 5 weeks ago

Thank you for providing us with such great feedback regarding your experience here at the Sanctuary Hotel.

We hope to have the opportunity to welcome you back in the near future.

Best Regards,

Jeremy Poon
VP of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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24 - 28 of 4,104 reviews

Reviewed 18 October 2017

This hotel is located in a great location but that is only one of the good things about it. There aren't many hotels at this price that offer a hot breakfast buffet included. While it was not extensive, it had everything you needed. We had a basic room that was small but the placement of everything was very well thought out. They have a rooftop restaurant that had a party the night we were there, and we never heard the noise in our room! (The rooftop is a fun place to try.) All this would be enough to make me want to come back, but even better was the staff. They were all so helpful, accommodating and friendly!

Stayed: October 2017
1  Thank hollid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, VP of Operations at Sanctuary Hotel New York, responded to this reviewResponded 5 weeks ago

We pride ourselves of being a discrete retreat away from the hustle and bustle of the city. The goal is to always provide a memorable and unique experience for our guests and we are glad that we could do that for you.

We hope to see you back for another visit.

Best Regards,

Jeremy Poon
VP of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Very short walk to all major theater venues but not in craziness of Times Square. Hotel is very nice and rooftop is a must see. However, it is very noisy on the 47th Street rooms because of construction noise so you may want to stay in a room which does not face 47th.

Room Tip: South side are recommended because of the construction noise on the north side - and they start earl...
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This was our first time in NYC and it didn't disappoint. The hotel is in a perfect location being only 5 mins walk to Times Square and subway nearby however you wouldn't know it as it felt like we were in a much quieter location including our room which was well equipped and quiet. The staff were friendly and breakfast was great - hot buffet with eggs, bacon, bread, potatoes and cereals and continental options and I believe it is hard to get an inclusive hotel breakfast in NYC. To top it all of the staff were friendly and we really liked the interior decor which sets this hotel apart from the more corporate ones in and around this area. There is also a roof top bar which has great views although we only visited this once. I would definitely recommend this place!

Stayed: October 2017, travelled as a couple
1  Thank RabsinHove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, VP of Operations at Sanctuary Hotel New York, responded to this reviewResponded 5 weeks ago

We are delighted to know that your first experience in NYC was such a memorable one. Thank you for allowing us to be a part of it.

We would love to see you back with us in the near future.

Best Regards,

Jeremy Poon
VP of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Hotel location is excellent just off Times Square. Room small but good shower and very comfy bed.
Lighting in the Lobby was very subdued to the extent that it was annoying because at times in the evening it restricted vision.
Staff were excellent particularly Andrew and James on the Concierge's desk. Both very friendly, helpful and efficient.
Breakfast was good with a good basic selection of items.
Bedroom had one small window looking out onto the side of another building a few yards away which made the bedroom feel a little claustrophobic with little natural light.
All in all the positives outweighed the negatives and we had a good experience.

Stayed: October 2017, travelled as a couple
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #72 of 469 Hotels in New York City
Price Range: $308 - $776 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Winner of multiple hospitality awards including International Hotel of the Year at the European Hospitality Awards, the Sanctuary Hotel is a leading Manhattan Lifestyle design hotel that delivers a unique approach to service that is beyond expectations with Sanctuary Hotel very own S.T.A.R. Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. Sanctuary Hotel New York is conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Hell's Kitchen, Columbus Circle, Central Park and major subway lines. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Breakfast Buffet • Free Wi-Fi internet access • Free Gym Passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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