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Reviews (5,176)
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Reviewed 18 September 2017 via mobile

I'm really disappointed after my stay in the hotel. It doesn't worth the price. It's confortable and well located but it has nothing special. And if you wake up early, forget the breakfast, it starts at 7 AM!

Stayed: September 2017, travelled on business
1  Thank avadjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGGeneralManager, General Manager at Shelburne Hotel & Suites by Affinia, responded to this reviewResponded 26 September 2017

Dear advadjam,

As the General Manager of the Shelburne, I would like to thank you for taking the time to provide us with your valuable feedback. Please be assured I will share your insights with our executive team to follow up accordingly and can be reached at Jennifer.baldwin@denihan.com if you would like to discuss your experience in greater detail. We do hope to have the opportunity to welcome you back to the Shelburne the next time your travels bring you to NYC.

Regards,

Jennifer Baldwin

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Reviewed 18 September 2017

We were in town for the weekend to catch a few shows, eat some pizza, and do a little sightseeing. This is a beautiful boutique hotel in Murray Hill, which is away from the bustle (as much as one can get away) but still walkably close to Times Square (20 min.)

The rooms were well kept and looked fairly modern; it wasn't huge but fine by NYC standards, and our room had two queen-sized beds (most I had found had two full beds.) Which were very comfortable.

There's a daily facility fee, but everyone seems to charge one these days, and it lets you grab $10 of snacks out of the 1st Floor "pantry." Wifi worked well. There are nearby parking garages if you don't need daily in-out privileges. We'd definitely stay there again.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank rockcreek_md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGGeneralManager, General Manager at Shelburne Hotel & Suites by Affinia, responded to this reviewResponded 26 September 2017

Dear rockcreek_md,

As the General Manager of the Shelburne, I would like to thank you for taking the time to provide us with your valuable feedback. Please be assured I will share your insights with our executive team to follow up accordingly. We do hope to have the opportunity to welcome you back to the Shelburne the next time your travels bring you to NYC.

Regards,

Jennifer Baldwin

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Reviewed 18 September 2017 via mobile

Great location, with a busy inviting ambience. Happy with room, space and availability of bike rentals. Really looked forward to returning after 2 memorable and positive experiences in the past. So disappointed to be treated with disdain and such an attitude of superiority and condescension by 2 of the reception staff. Difficult to comprehend what ticks their boxes of good customer service when all they reflect is the gross inconvenience of having to check you in, or even answer a simple question. The supreme award of worst receptionist in my ever experience award goes to their late shifter, who really went out of her way to make me consider this hotel absolutely last, on any list, anywhere. Bad job, Affinia.

Stayed: September 2017, travelled with friends
5  Thank Phillip V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGGeneralManager, General Manager at Shelburne Hotel & Suites by Affinia, responded to this reviewResponded 26 September 2017

Dear Philip V,

As the General Manager of the Shelburne, I would like to thank you for taking the time to provide us with your valuable feedback. Please be assured I will share your insights with our executive team to follow up accordingly. I would like the opportunity to discuss your experience in greater detail and can be reached at Jennifer.baldwin@denihan.com. We do sincerely hope to have the opportunity to welcome you back to the Shelburne the next time your travels bring you to NYC.

Regards,

Jennifer Baldwin

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Reviewed 17 September 2017

We loved our stay at the Shelburne. We had originally booked The Dumont but were moved over after it was sold off and we were more than happy with the Shelburne. The rooms are huge and great value for money and the location is excellent, situated very close to so many places of interest yet far enough away that you can relax and rest. We didn't hear any traffic noise from our room aside from a couple of faint sirens.

We stayed in Room 1414 a one bedroom deluxe suite which had a separate bedroom with 2 very comfortable queens, a separate full size lounge room, a small kitchen and a lovely well appointed bathroom with all the products you could need. The room had ample storage space, comfortable amenities, ice in the fridge, and everything else we needed. This room was a little dark as it is at the back of the building,but made for a great sleep and does have plenty of lights and lamps.

Our room was cleaned immaculately by the staff and on several mornings we ran into Bibi in the hall who greeted us warmly and asked if we had any special requests for our room. We also received lovely notes from Bibi thanking us for our tip and wishing us a lovely day (a very special touch).

All the staff we encountered were so friendly and welcoming, but a special shout out to Denis who wished us well each morning and asked about our days plans, always with a huge smile.

The rooftop bar is an added bonus in this hotel. At night when you are exhausted but still want to enjoy a rooftop bar, it is so easy to just go upstairs and even on the nights when the bar closed early because it was quiet or raining, we still went upstairs and took in the amazing views. The drinks are pricey but expected for the amazing views and location. The guac and chips were pretty good too.

We didn't have a problem waiting for the lifts with the longest wait maybe two minutes in peak morning time. We didn't attend one of the wine hours but did notice that it was very popular. We also did use the Wifi and did find the speed to be really good at all times.

We found the location of the hotel excellent with great restaurants, diners and bagel stores very close by, as well as two markets within a couple of blocks. Grand Central less than 10 minutes walk, 33rd station approx 5 minutes, Empire State Building, Macys, Bryant Park, The Public Library, The Morgan Library (although being renovated), Madison Square Park & Flatiron all within walking distance.

As you can tell from all of the above, we were more than happy with everything about our stay and will definitely return to this hotel.

Stayed: August 2017
4  Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGGeneralManager, General Manager at Shelburne Hotel & Suites by Affinia, responded to this reviewResponded 26 September 2017

Dear Kim G,


Thank you for taking the time to provide us with a five star review on TripAdvisor. As the General Manager of the Shelburne, I am pleased to hear you enjoyed your extended stay with us. We sincerely appreciate your feedback and look forward to welcoming you back again soon!

Regards,

Jennifer Baldwin

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Reviewed 15 September 2017 via mobile

Just back from a week's stay st the Shelburne Affinia & would highly recommend a stay here. Great location & fantastic views from the rooftop bar. You can't fault the Affinia for cleanliness and the staff are also very friendly & helpful. And if you're feeling tired after a heavy day & don't feel like venturing far then the restaurant does great food.

Stayed: September 2017, travelled as a couple
1  Thank Pamrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AGGeneralManager, General Manager at Shelburne Hotel & Suites by Affinia, responded to this reviewResponded 26 September 2017


Dear Pamrus,

Thank you for taking the time to provide us with your five star review on TripAdvisor. We are so pleased to hear you enjoyed your recent stay with us and look forward to welcoming you back to the Shelburne soon!


Regards,

Jennifer Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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