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All reviews affinia manhattan penn station madison square garden niles restaurant new york one bedroom suite times square wine hour street noise small kitchen an upgrade sofa bed city that never sleeps empire state building light sleeper central location upon check
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Reviewed 29 June 2018

What a great hotel in the heart of the Penn Station/Madison Square Garden area! The staff is great & personable -- always eager to do what they can to make your stay better. The restaurant bar in the lobby (Niles) is also fantastic -- solid food & drinks served up by really great Irish barmen.

Special shout out to Iris Jazxhi, the hotel's Business Travel Sales Manager. I cut my company's corporate deal w/her & she is awesome! Iris ALWAYS goes above & beyond to ensure that our guests are comfortable & taken care of.

This is a true gem.

Room Tip: Book a suite w/a terrace. Amazing views!
  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaniv P, General Manager at Stewart Hotel, responded to this reviewResponded 30 June 2018

Thank you for sharing this glowing review, Peter!

We are delighted to hear about your experience and how you enjoyed our prime location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.

We'd love to share another positive, fun experience with you in the future. Have a stellar day!

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Reviewed 29 June 2018 via mobile

very patient with our requests and very good welcome. rooms are good but attention was better. 7 avenue and close to main places. the place to be. tube near by and lots of life in the area 24 hours a day. I missed a swimming pool bit the rest was perfect

Stayed: June 2018, travelled on business
Thank Max C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaniv P, General Manager at Stewart Hotel, responded to this reviewResponded 30 June 2018

Thanks for the wonderful review, Max!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

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Reviewed 28 June 2018 via mobile

The reviews here said the staff are nice, but my experience is totally different! I stayed here for 4 nights, but horrible experience! We got located to a room pretty close to the fire station which the whole night full of siren and noises... can’t sleep at all.. The room is dirty, the toilet is horrible!!! We found many stinks from previous guests all over the wall... totally different from the pics posted in the hotel website... very disappointed. Except for convenience location, nothing I want to add on.

Stayed: June 2018, travelled with family
Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaniv P, General Manager at Stewart Hotel, responded to this reviewResponded 29 June 2018

We appreciate the feedback, Ashley.

We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly and that our sound insulation failed to meet your expectations. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.

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Reviewed 27 June 2018 via mobile

The hotel is in an old building but very nice and clean. The staff are exceptional! Staff at the front desk was very helpful with our early check in. The household staff even brought me his own green tea bags! What a great surprise!

Stayed: June 2018, travelled with family
Thank Yi X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaniv P, General Manager at Stewart Hotel, responded to this reviewResponded 29 June 2018

Thanks for sharing the excellent review with us, Yi X!

We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!

Have a lovely day!

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Reviewed 27 June 2018 via mobile

Location is premium. The room is wide, beautiful and clean. Staffs are very helpful. Special thanks to William who gave us a favor letting us check-in a little bit earlier after we had a broken heart from another hotel, spending 12 hours on the street and had been so much tried. Whenever we come back, we will be here again.

Stayed: June 2018, travelled as a couple
Thank nzabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaniv P, General Manager at Stewart Hotel, responded to this reviewResponded 29 June 2018

Thanks for the great review, nzabal!

We're delighted to hear that you had such an outstanding experience with our team! It's wonderful that William provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience!

Thanks for sharing and have a terrific day!

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