We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (11,586)
Filter reviews
11,586 results
Traveller rating
4,677
3,155
2,083
1,080
591
Traveller type
Time of year
LanguageAll languages
More languages
4,677
3,155
2,083
1,080
591
Show reviews that mention
All reviewsbull and bearpeacock alleyiconic hotelpark avenuenew yorkart decobeautiful lobbygrand central stationtimes squarenycluxuryglamourconciergerenovationfoyerdoormanmidtown
Filter
Updating list...
3,832 - 3,837 of 11,586 reviews
Reviewed 13 February 2015

I have just returned from a wonderful and very snowy New York ,we stayed at the Waldorf Astoria for 6 night's . We arrived on the Sunday after a very long delay due to problem with our plane (we were actually due to stay 7 night's ) and we were obviously very tired after our delay and transatlantic flight , but we found check in very quick and efficient and within minutes we were in our room. Our room was huge and very clean ,and the bed's were so comfortable ,we were on the 11th floor and our room was on the corner of the building so we had different view's from each window! The hotel is like stepping into the past with lot's of old photograph's of famous people in the hallway's ,we were so pleased to see photo's of our late Queen Mother and also photograph's of Edward and Mrs Simpson who had graced this iconic hotel many year's ago ! We ate breakfast every morning in Oscars restaurant and the food and service was excellent ,we also had Dinner at the Bull and Bear and lunch at Sir Harry's Bar all a little pricey (due to poor exchange rate of the British pound ) but well worth the price ! We stayed at the Hotel during the January snow and saw New York sleep due to the ban of car's on the road's on the Monday evening ,but we found life goes on and all the staff coped very well. We are already looking at staying at the hotel in 2016 so you can see how much we enjoyed staying here ,from the wonderful location to the fabulous staff this is a wonderful hotel!

  • Stayed: January 2015, travelled with family
    • Location
    • Rooms
    • Service
4  Thank maureendavies55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New York, responded to this reviewResponded 16 February 2015

Dear maureendavies55,

Thank you for taking the time to craft your wonderful review of the Waldorf Astoria New York. It sure is nice to cozy up in a spacious, comfortable room after a long flight, after a warm, hospitable welcome to an iconic hotel, isn't it?

I greatly appreciate your kind words as to your room, from our comfortable beds to the great views you enjoyed from your corner accommodation. It is also delightful to read that you were able to take in elements of our historical significance and experience the ambiance in all three of our restaurant outlets.

We look forward to welcoming you back in 2016! In the meantime, keep in touch with the Waldorf NYC by following us on social media.

Yours in service,
Bridget Moore
Assistant Director of Front Office Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2015

This hotel is a landmark in its own right. I have stayed at the Waldorf many times and my experience is almost always the same - the beds are comfortable, rooms usually a decent size - but it just feels so dated. The shower is always difficult to adjust and get the proper tempature. Staff are great and the location can't be beat.

  • Stayed: February 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank PK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New York, responded to this reviewResponded 16 February 2015

Dear PK88,

Thank you for your continued loyalty and patronage to the Waldorf Astoria. It is a great pleasure to learn that you have enjoyed our comfortable beds and spacious accommodations in the past, and that you came back on a recent occasion to enjoy them again.

Your comments on our staff and location are also much appreciated. Note that I did not glance over your mild comment as to our need for a little TLC. While many of our rooms at the moment have renovated in the past few years, I would like to share that we are currently planning for a full restoration of our hotel to its former grandeur in the future. We hope to share our bright future with you!

Yours in service,
Bridget Moore
Assistant Director of Front Office Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2015

If you want to experience the ultimate in Luxury, this is the place. I highly recommend staying at the Waldorf Astoria, New York. This hotel is a Legend in Manhattan and residences to the affluent. When you reserve your suite request for the top floor luxury room. I stay her every December and look forward to my return.

Room Tip: Reserve a luxury room on the top floor.
  • Stayed: December 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New York, responded to this reviewResponded 13 February 2015

Dear Michael,

Thank you for your thoughtful review and recommendation of the Waldorf Astoria. As you might imagine, a rating such as yours makes the review sessions we conduct daily much more rewarding.

Beyond our luxury accommodations and grand ambiance, we regularly hear from our guests that our historical significance as an icon of New York is something that adds to their wonderful impression of our property. Perhaps you would be interested in keeping in touch with us via our digital Waldorf Archive- bit.ly/waldorf-archive.

We look forward to your next visit!

Thank you,
Bridget Moore
Assistant Director of Front Office Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2015

I stay at the Waldorf often - convenient for work but most importantly a great hotel in a wonderful mid-town location with a very kind staff. From making my room arrangements with Victoria at the front desk to the bellmen and the maid staff they are great. Can't wait to visit again.

Stayed: February 2015, travelled on business
Thank Ross F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New York, responded to this reviewResponded 13 February 2015

Dear Ross,

It is such a pleasure to read your lovely 5-star review! Thank you for taking the time to recognize us for providing an exceptional level of service during your recent stay.

Since you mentioned that you are a regular guest and frequent visitor to NYC for business and leisure, we hope that we have the distinct pleasure of welcoming you back to the Waldorf soon. Should you have any special requests we can accommodate to ensure that your next stay is nothing short of magical, please do not hesitate to reach out.

My best,
Bridget Moore
Assistant Director of Front Office Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2015

The public spaces of the Waldorf are gorgeous but our room was in bad shape. For the prices they charge I expected so much more. It was more like the Motel 8. The room was clean except for the mold around the window. The wallpaper was peeling, holes in the walls where there were once curtain rods. Broken door knob in the bathroom. Dirty ice. Rusty door frames. Broken light switch........

  • Stayed: February 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New York, responded to this reviewResponded 13 February 2015

Dear Elizabeth,

I appreciate your patronage and you taking the time to leave us your review on TripAdvisor. While I am pleased to see that you enjoyed several areas of your stay here, it is unfortunate that we were unable to wow you with our accommodations and True Waldorf Service.

As you may have heard from various media reports, there does indeed appear a strong chance a major restoration will occur sooner rather than later. We are so proud of our inspirational spaces; we continue to receive tremendous feedback. Yet the guest room product, albeit it comprised of rooms with new large flat screen televisions, 9" mattresses, outstanding bedding, and newish carpet, does indeed reflect its heritage.

We hope for the opportunity to welcome you back in the future to show you the standard of 5-star luxury at the Waldorf. Until then, I will reach out to find your room number so we can correct those issues you described. That is not the Waldorf experience we are so proud to deliver our guests, and I want to be sure that we rectify these inconveniences for our valued future customers.

Yours in service,
Bridget Moore
Assistant Director of Front Office Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews