We went to the Applebee's on Resler, in El Paso. It was a Friday night, the place was crowded, a couple of birthday parties and large groups were in the restaurant that night. We were seated in a nice booth with out waiting.
Our server was brand new to the job. She was unfamiliar with the food and cocktail menus. It looked like she was thrown out on the floor with minimal training.
I ordered the grilled chicken breast and rib special with French fries and a salad. I wanted the ribs with the rub and sauce on the side. I also asked for the house Margarita and a large glass of water. My husband had the appetizer sampler and raspberry lemonade.
My chicken was overcooked and dry. The ribs were cold and smothered in a sticky overly sweet ketchupy bbq sauce. The French fries were hot and crisp. My husband's sampler was very salty. He couldn't finish it. The restaurant was very busy and we were afraid we would wait for a long time if we sent the food back. After a half hour the manager came buy to ask about our dining experience. I asked him if the ribs were pre-cooked and then reheated on the grill. He said yes. He offered to replace our meals. We declined.
We wanted to leave.
My Cæsar salad was good. The French fries were perfectly cooked and hot. My Margarita was served in a cocktail shaker with a martini glass with a salted rim. It was not too sweet and a generous sized drink.
The poor service was not our server's fault. She was untrained and left alone in a busy section. Applebee's does expedite their food, but it seemed like the grill cook did not care about what went on the plates.
Applebee's is a family casual dining place. It offers special seasonal menus. Most of the food is deep fried or precooked and reheated on a grill. We eat there when we want a quick burger and a cocktail or beer. It's a popular place. Would I dine there again? No. Maybe we got a bad night, but I felt like nobody cared about customer service. I won't give any Applebee's a try.
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