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“Not far from the "Steel Stacks", but still NOT good for Muzikfest stay”

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Comfort Suites University
Ranked #12 of 15 Hotels in Bethlehem
Reviewed 13 August 2017

You can tell that this is an older hotel that has been superficially redone. The sink in the bedroom was a bit of a pain, and the elderly microwave barely worked at all. The AC system was loud. Parking was tight with an awkward entrance and turns in a tight lot. Apparently the bar can be fairly popular on weekends leading to limited parking in later evening (according to the staff). Our room had comfortable bedding on the two beds, but because there were 5 in our group and we had requested a room with a sofa bed, it was frustrating that there was no bedding at all in the room for the sofa bed-and when we went down and requested some they told us to just take pillows from the beds in the room to use, rather than providing us with one or two. Towels were limited with no hand towels and no towel racks near the sink. There was a long padded bench which was nice as a luggage rack for two suitcases. We had a reservation at a much less expensive hotel first, and changed to this one at almost double the cost. We changed our reservation to this hotel particularly because we were told it was walking distance to Muzikfest, but then when we got there we were told it wasnt really, and they recommended the shuttle, (which only left on the hour). It only takes you to the south side, and you have to then pay for a ticket and take a transfer shuttle to the busier north side where most of the activities are. The shuttle drive takes only a few minutes from the hotel, and they said to call when you wanted to return. Our concert was cut short due to dangerous lightening, and police were telling everyone to take cover and leave the area immediately. We called for pick up in pouring rain with increasing lightening, and were told at 10:15 that they would not come to get us until 11. (!!). There was a dangerous weather situation, the police were telling us we had to leave, there were no cabs, almost nowhere to shelter from the deluge, and the hotel absolutely refused to send their shuttle. By the time the shuttle came, it was well after 11pm, and there were so many desperate people waiting by then that we all had to cram into the one late shuttle, returning with 15 people jammed into a 10 seat van. I was appalled that a place that could have had a driver there in 10 minutes left us out there in that dangerous weather for an hour, in lightening and soaked to the skin after all the concerts had already been cut in half and canceled, with no concern for their hotel guests. Breakfast was adequate but nothing special, and the price was high for what we received during our stay. Most of the staff were cold and unhelpful, one man at the front desk was very nice. Overall it was not a good experience, and I would not stay here again.

Room Tip: Ask for a higher room
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  • Stayed: August 2017, travelled with family
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2  Thank tavish62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 251 reviews

Reviewed 9 August 2017

The hotel was very clean and welcoming. When I made my reservation, I mentioned that I have some allergies. This hotel is a pet friendly hotel so they put me on the 4th floor away from any signs or smells from pets. It was a very inviting suite and very comfortable. The staff couldn't have been any kinder.

Room Tip: As I mentioned, it is a pet friendly hotel and those rooms are on the first floor.
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  • Stayed: August 2017, travelled solo
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Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

not very freindly or high class wesit took wrong day would not apply differenct to fix the problem want to charge 250 for 80 stay call the police when ask for the mgr or dist magr number Poor customer serviced will not try to stay again owned prya.comfortsuites@gmail.com

  • Stayed: July 2017, travelled with family
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1  Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

We were very disappointed with both the quality of our room and the management, especially for the price we paid (nearly $600 for 3 nights). Our room was damp which made everything including the beds, bedsheets and carpets damp. There were stains on the couch and carpet and leftover Cheerio's on the floor. While taking showers, water poured out of both the shower head and the bathtub faucet, which caused the tub to fill up with water. Also, there isn't anywhere to park near the hotel so employees attempted to shuttle us to parking areas at Lehigh University, however after about 30 minutes of driving around in the hotel van, that didn't work out either so an employee offered to give us their parking spot. On top of all this, another guest who was hanging out in the hallways was continually harassing us and making physical threats toward us. At one point she would not allow us to pass down the hallway to our room. We contacted the manager, David Urban, who refused to do anything about it and was actually quite rude to us about it. We ended up having to call the police. All in all, our stay was very uncomfortable and inhospitable for these reasons. I felt that this was all completely unacceptable and also unfortunate because I have had good experiences with other Comfort Suites, but absolutely not this one. I would definitely NOT recommend this hotel to anyone and I certainly won't be staying there ever again. Think twice before you book this place.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
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2  Thank beachgrrl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017

Very friendly staff here at the Comfort Suites University. Was very happy with the close location to Lehigh University, only about a 10 minute easy drive. Our room was a good size, happy to have a mini fridge and the quiet location up on the fourth floor was perfect. The only issue we had was that the wifi wasn't working for us during our stay, not a deal breaker. Would stay again if back in the area.

Room Tip: Rooms on the upper floors were quiet, first floor rooms might be loud with the restaurant and lounge...
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  • Stayed: June 2017, travelled with family
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Thank sullislp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites University

Address: 120 W 3rd St, Bethlehem, PA 18015-1202
Region: United States > Pennsylvania > Bethlehem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #12 of 15 Hotels in Bethlehem
Price Range: $138 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Comfort Suites University Hotel Bethlehem
Comfort Suites Bethlehem
Bethlehem Comfort Suites

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