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Club Quarters Hotel in Philadelphia
Ranked #17 of 88 Hotels in Philadelphia
Certificate of Excellence
Reviewed 13 August 2017 via mobile

Great big room for location. Toilet paper roll holder could be turned around because it kept falling off and a spare roll was not accessible for a 3 day stay. More towels in room would be helpful without asking.
Reasonable cost for downtown PA. Daniel was very personable and helpful.
Liberty Parking was semi-convenient for downtown area. Loved the fillable water access to guests. Elevators could be bigger.

Stayed: August 2017, travelled as a couple
1  Thank NoteworthyChocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh0lmstr0m, Manager at Club Quarters Hotel in Philadelphia, responded to this reviewResponded 14 August 2017

Dear Valued Guest,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad to hear that you had a nice visit.

Any input regarding how we can further improve the hotel is greatly appreciated.

Thank you for your feedback regarding the service provided by Daniel. Your kind words will be celebrated with the entire team.

I hope you will give us another opportunity to serve you again in the near future.

If I can provide you with any future assistance be sure to let me know.

Thank you for your business.

With best regards,

John Holmstrom
Hotel Manager
jholmstrom@clubquarters.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 13 August 2017 via mobile

This place is a pleasant place to stay, and I have encountered few problems when staying here several times. Service is polite, the price is excellent for the convenience of the location, and rooms are small but generally seem to be in good shape (although I did notice one dirty area of my bathroom counter the second time I stayed). My only complaints are:


1. Why the dual elevator system? More precisely, why block off the stairs so we are obligated to take the much slower elevator up one floor to the hotel lobby? I would 100% prefer to take the stairs to save time but never feel like I can. The second elevator ride makes the process of getting upstairs rather slow.
2. Sometimes the elevator to your actual room is extremely slow, maddeningly so.

Besides that and the fact that the rooms are not super spacious (two full beds might be a bit cramped), I have been very satisfied. Having a microwave and a fridge in the rooms is phenomenal.

Stayed: August 2017, travelled solo
Thank Marcella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh0lmstr0m, Manager at Club Quarters Hotel in Philadelphia, responded to this reviewResponded 14 August 2017

Dear Marcella,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad to hear that you had a nice visit.

I appreciate your feedback regarding the elevator. Yes, unfortunately these are challenges when operating in an older building that was not built as a hotel. For future reference you can always use the stairs to exit the building; however, as the stairs provide direct access to the guest rooms we cannot provide access to these stairs when entering from the outside. I apologize for the inconvenience.

Thank you for your feedback regarding the service provided by our staff. Your kind words will be celebrated with the entire team.

I hope you will give us another opportunity to serve you again in the near future. If so please contact me directly so I can personally ensure that we will meet your expectations.

If I can provide you with any future assistance be sure to let me know.

Thank you for your business.

With best regards,

John Holmstrom
Hotel Manager
jholmstrom@clubquarters.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

I love my room. It was perfect for one or two people. ONLY one really comfortable bed. Excellent design. Loved the free filtered water and bottles next to elevator. Very nice accommodating staff..
Great central location. I got a reasonable price. Near at lot of great restaurants.

Stayed: August 2017, travelled solo
Review collected in partnership with this hotel
2  Thank Louisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh0lmstr0m, Manager at Club Quarters Hotel in Philadelphia, responded to this reviewResponded 14 August 2017

Dear Louisa,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad to hear that you had a nice visit.

Any input regarding how we can further improve the hotel is greatly appreciated.

Thank you for your feedback regarding the service provided by our staff. Your kind words will be celebrated with the entire team.

I hope you will give us another opportunity to serve you again in the near future.

If I can provide you with any future assistance be sure to let me know.

Thank you for your business.

With best regards,

John Holmstrom
Hotel Manager
jholmstrom@clubquarters.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

Checked in at around 5:30 PM by a staff member (Michael) who was very pleasant. The room itself is small and felt very homey. The beds are very comfortable as well despite it being just two beds pushed together. I love how everything was so close together in the room. The free water on every floor was also very nice. I did find a spider hidden in the phone so that definitely freaked me out a bit. The elevator did take a while but it wasn't a big deal. Overall, good hotel! The staff were pleasant and everything was very clean and homey like.

  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony M, Guest Relations Manager at Club Quarters Hotel in Philadelphia, responded to this reviewResponded 12 August 2017

Good day Dana,
Thank you for taking the time to review Club Quarters Hotel in Philadelphia and for your feedback regarding the service provided by Michael. Your kind words will be celebrated with the entire team.
You mentioned that you found a spider in your room, please contact me at amcdonald@clubquarters.com or 215-282-5012 with the details and room number so we can have the room inspected/treated by a certified pest control company.
Looking forward to welcoming you back on your next trip to Philadelphia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

We stayed two nights in downtown Philly in August 2017. The service was great, and the hotel was very good for the price. Centrally located to get to Independence Hall (12 blocks) and train station by walk or uber. Room was small but functional. Parking was offsite for $28 per day. Would stay there again.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
1  Thank Blair A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jh0lmstr0m, Manager at Club Quarters Hotel in Philadelphia, responded to this reviewResponded 12 August 2017

Dear Blair,

Thank you for taking the time to provide us with feedback regarding your recent stay. I am glad to hear that you had a nice visit.

Any input regarding how we can further improve the hotel is greatly appreciated.

Thank you for your feedback regarding the service provided by our staff. Your kind words will be celebrated with the entire team.

I hope you will give us another opportunity to serve you again in the near future.

If I can provide you with any future assistance be sure to let me know.

Thank you for your business.

With best regards,

John Holmstrom
Hotel Manager
jholmstrom@clubquarters.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Quarters Hotel in Philadelphia

Address: 1628 Chestnut St, Philadelphia, PA 19103-5119
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Philadelphia
#9 Luxury Hotel in Philadelphia
#19 Business Hotel in Philadelphia
#21 Romantic Hotel in Philadelphia
#32 Family Hotel in Philadelphia
Price Range: $147 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Club Quarters Hotel in Philadelphia 4*
Number of rooms: 275
Official Description (provided by the hotel):
Club Quarters Hotel in Philadelphia is a newly renovated full service hotel designed for business travelers. Located in the heart of the city's business district and within walking distance of many cultural and historical attractions including Rittenhouse Square, Antique Row and the Academy of Natural Sciences. Adjacent to Liberty Place with over 70 unique boutiques and restaurants and easily accessible to the convention center. Its restaurant and bar, Davio's, serves delicious Northern Italian cuisine. All Club Quarters Hotels provide: • Free high-speed Wi-Fi throughout the hotel • Instant registration and check-out • Club Living Room - an inviting lounge for working, meeting, socializing and relaxing • Free unlimited chilled bottled water • Greater security with keycard access to guest room floors • Restaurant and Bar • Fitness room with cardio equipment and weights • Meeting rooms and office space available • Guest Request Closets on every floor containing extra pillows, blankets and amenities ... more   less 
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Also Known As:
Quarters Hotel Philadelphia
Club Quarters Philadelphia

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