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All reviews penn square great location center city across the street free breakfast full kitchen small kitchen hot breakfast reading market front desk staff breakfast staff few blocks the breakfast area liberty bell love park valet service higher floor
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Reviewed 9 May 2018 via mobile

It started out with a special warm welcome by the concierge. As a goldmember had made the reservation for us and paid already, we were upgraded. Very nice suite. Clean. Great kitchen area hardly used. Very good bed with great covers. We, as German guests, would have like two individual covers better, seemingly non-existent in the US. Poor breakfast experience. There was a lot to choose from, but the atmosphere was that of a fast food place. Service/room were classes better than the breakfast. Not the way to start in a weekend morning.

Date of stay: May 2018
Thank DoDaDaDi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2018

First off, the staff is extremely pleasant here - particularly the front desk and breakfast room employees. While I didn't get to interact with them, housekeeping staff kept the room clean and stocked on the days I needed them (several days during my stay I opted out of housekeeping services by hanging the card on my door alerting them to skip over my room).

This Marriott is undergoing some renovations; however, I was on a floor that had already undergone renovations so there was no noise disturbances whatsoever from the construction they were doing during business hours. While my room was nicely decorated with new carpeting and a spacious bathroom, the mattress seemed way too soft like it had reached the end of it's lifespan.

The other issue with the room was the HVAC system was incredibly loud when turned on. It sounded like metal scraping on metal and got to the point where we had to turn it completely off to get to sleep, but when the room got too warm, we needed to turn it back on and use earplugs to lessen the noise.

Other than those 2 issues with the room, everything else was fine. The free WiFi was consistently working with a strong signal, breakfast buffet gave you ample choice with eggs, meats, cheese, yogurt, cereals, bagels, toast and other pastries, make your own waffles, multiple juice options and plenty of coffee and tea - loads of seating in their dining room and the staff was always super friendly and constantly tending to the buffet keeping everything stocked and busing tables to clear them off for the next guests to sit down.

Location is extremely central - right across from City Hall so makes it easy to access any businesses both east or west of Broad Street. Plenty of public transit options nearby and ample access to taxis or Uber. Easy walk to Reading Terminal Market as well as the many dining, drinking and boutique shops located just a few blocks away on 13th Street. There is a 7-11 convenience store and a Dunkin' Donuts right downstairs in the same building as the hotel.

It should be noted that the area immediately within a 2 block radius of the hotel is not a residential one - it's primarily hotels, office buildings, Macy's and City Hall/Courts, so you will see a few homeless sleeping or panhandling in the vicinity both during the day and late at night. It's no different than any other large city. They are harmless, but if this upsets you or makes you uneasy, then take a taxi if you are going to be out late.

Room tip: If interested in architecture of City Hall and view of William Penn/clock tower, ask for higher floor room on that side of building.
Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GoneTravelin07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John FO Manager C, Front Office Manager at Residence Inn by Marriott Philadelphia Center City, responded to this reviewResponded 7 May 2018

Thank you very much for your survey. We are excited that you had a great time at our hotel. We do apologize that your HVAC system was giving you trouble. We wish we were able to fix that for you during your stay and regret that it occurred. We know how important sleep is and it did not need to be interrupted by noise. Please accepted our sincerest apology for the inconveniences.

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Reviewed 30 April 2018

We arrived for the Philadelphia St. Patty's Day Parade and we were greeted by friendly guys in the valet. Check in and check out was a breeze. The room was very nice and the staff very accommodating. The morning breakfast was very good.

Date of stay: March 2018
Thank Maryellen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2018 via mobile

We originally picked this hotel because it was centrally located, but quickly learned it was only central to Philadelphia’s homeless population. Check in was easy and the staff was super friendly, but there were a few issues with the room: we were in a suite, sharing it with my mother, who would be using the pull out sofa. There was no bedding for her. There was also no remote for one of the televisions. Unfortunately, the phone was also broken, so we couldn’t easily call down to address these problems. Finally, the bedroom was awkwardly decorated, making tight squeezes of the bathroom and entryway.

Be prepared for the neighborhood-we probably wouldn’t stay in this zone again due to the amount of homeless and drug activity, but this may not be a concern for everyone.

Date of stay: April 2018
Trip type: Travelled with family
2  Thank Craig S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John FO Manager C, Front Office Manager at Residence Inn by Marriott Philadelphia Center City, responded to this reviewResponded 23 April 2018

Thank you very much for taking the time to provide us with some honest feedback. We do appreciate that you stayed with our hotel. We just updated our phone systems and unfortunately are finding out that there are some buttons on the phone that did not correspond with the new system, i.e. the Guest Services Button. You can always dial "0" in a hotel and it will ring to the front desk automatically. This is something that we found out and are in the processes of fixing as soon as possible. Our security officers do their best to ensure that the front of the hotel is as secure as possible. We do as many rounds outside and inside of the hotel to make our guests feel comfortable and secure. Thank you again for staying with us.

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Reviewed 9 April 2018

Recently stayed overnight and found our 2 bedroom hotel room to be spacious and comfortable. Only drawback was probably being right next to the train station which can obviously wake you up if you're a light sleeper. We found beds to be comfortable, as well as the pull out (according to my child, although it looked like it could have used an overhaul for my tastes). Single chair in the room also needed to be replaced as it was fraying on the arms. Kitchen cabinets were older with some being uneven at the closures, but there was a full sized refrigerator (ice maker did not work), full stove/oven, microwave, and coffee pot. Towels and linens looked new and were softer than most others we've encountered. Shower had great water pressure and was hot.
Included breakfast area was neat and clean and offered the usual variety of baked goods, fresh fruit and cereals as well as an array of beverages with ample room to sit and enjoy your meal. There was an exercise room and a pool, both of which we did not use but looked clean and bright. Overall, enjoyed our stay and would go back again.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank NFMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John FO Manager C, Front Office Manager at Residence Inn by Marriott Philadelphia Center City, responded to this reviewResponded 17 April 2018

Thank you so much for your recent review of our hotel. We appreciate that you were comfortable during your time with us. We are in the processes of updating the hotel and hoping to be all complete by end of June. The rooms will have a new look and new style. We hope that you join us again when you travels bring you to the Philadelphia area.

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