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Reviewed 10 July 2021 via mobile

Not what expected. Have stayed here before. Great views and location but - parking is a hassle, 3 different elevators to get to or from parking all for $35 a day and very slow elevators. If an event is going on very difficult to get in and out of parking garage. The hotel is dated. The lobby to room elevators are so slow - often with a line of people waiting in lobby to go to room. The beds and pillows were uncomfortable. Stayed 3 nights snd never felt like a good nights sleep. Stayed on the 19th floor. View was outstanding. The noise you hear from events late night was not. No water pressure and warm but not hot water. The hotel staff was nice. And the fabuloso smell in the lobby was so strong that it took my breath away making it hard to breathe.

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank 33nancyl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 12 July 2021

While we are glad that you enjoyed the stunning view from your guest room and the kind service offered by our staff, we regret that we fell short with other important details of your visit. We would like to sincerely apologize for the wait time you encountered with our elevators, and for any discomfort and noise disruption you experienced in your guest room. What you have described is certainly not reflective of the relaxing, memorable stay we strive to provide, and we appreciate your honest feedback on areas for improvement. It is our hope that you will return for a flawless future visit, as we are confident we can change your impression.

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Reviewed 10 July 2021 via mobile

We checked in with Rebecca who said that she was the manager but I discovered later, that she was just a desk manager for that day. We had three rooms and traveled with very seasoned folks. We were celebrating a birthday and I asked Rebecca if there were any upgrades or amenities since we are Hilton Honors members. She responded to us very curtly that we were entitled to two bottles of water and that was it. She didn’t even say “Happy Birthday”. The hotel was empty as folks stayed away due to the pandemic. You would have thought that the “manager” would have been more pleasant and welcoming given that hotels have been hurting. We asked for an extended check out for one of the rooms and she responded “no” before she even checked. We asked another manager the next day, who gave us the one hour extension. Another desk employee was equally helpful and she apologized for the abrupt and rude behavior as she witnessed it. We rented bikes and walked them into the lobby as we waited to get something from the room. Rebecca didn’t recognize us as paying guests and yelled at us as if we didn’t belong there. It’s not as if we left the bikes alone or that they were there for long. As I said, the hotel was empty and lacked business. We stayed at this hotel 4 separate times during the pandemic. We have since given business to other hotels. My husband’s cousin used to be the general manager when this hotel was a Hyatt - this one manager’s service was subpar and disrespectful.

Date of stay: December 2020
Trip type: Travelled with family
3  Thank Kat714
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 11 July 2021

We would like to thank you for taking the time to share your honest feedback, and for your loyalty to our Brand. It is truly disappointing to learn that you did not receive the caring and helpful service we anticipate from all of our staff members during your special getaway, and we will certainly be using this as a teachable moment with our team. We sincerely apologize for any inconvenience caused, as our aim is always to offer a memorable and relaxing experience. We hope you will reconsider, and provide us with another opportunity to restore your faith in us.

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Reviewed 8 July 2021 via mobile

Great service at hotel. Bellman named Tim just busted his butt helping us with logistics for our daughter's wedding. Front desk did great job giving out gift baskets we created at checkin. Overall, very pleased.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank J434CCwilliams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 9 July 2021

Congratulations on your daughter's wedding! We love to celebrate special occasions and it was our pleasure to assist you during your stay. Your kind words for our staff will be shared with them and we can’t wait to welcome you and your family back to Hilton Philadelphia at Penn's Landing.

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Reviewed 7 July 2021

The rooms weren’t adequately cleaned and properly maintained. Broken items in the room, furnishings layered in dust, rust in the bathtub, and a shortage of towels all made the stay less than desirable.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank tamarachaney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 9 July 2021

Thank you for reaching out to us. Your experience is not reflective of the true level of comfort we want to provide to our guests and we apologize for any disappointments you had. We appreciate you bringing your concerns to our attention and will address this with both our management and housekeeping teams so we can improve upon this. We look forward to having you visit with us again so that we can provide you with a stay that is enjoyable.

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Reviewed 6 July 2021


I only stayed one night but it was a great location and my corner room had a beautiful view! It was really close to several bars and restaurants as well as things on the boardwalk. I’m not sure if there was room service, but it would have been nice to have late night food options it’s available to be advertised.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank tishacrawford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at Hilton Philadelphia at Penn's Landing, responded to this reviewResponded 8 July 2021

Thank you for staying with us at Hilton Philadelphia at Penn's Landing. Although you were here for a short visit, we are pleased you enjoyed our beautiful views and location. We will share your feedback about having late-night options for our food services with our team. The next time you are in the area, we look forward to welcoming you back.

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