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Reviewed 8 September 2022 via mobile

The establishment and the room were clean. However, the room was very small and the furniture was oversized (huge chair took up entire corner of room, could not open end table drawer and tight between tv stand and entrance to room), didn't allow for easy movement around the room.

Breakfast was a bit limited - only had waffles, cereal and toast. There was no egg or bacon option.

I thought it was odd that the manager told us if we paid in cash there would be no tax and if we paid by credit card there would be tax.

Date of stay: August 2022
Trip type: Travelled with friends
Thank BethDEpstein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 September 2022

I would do everything that I can as a consumer to let people know about Reservation Desk. I went on the Internet to book Holiday Inn Express at the Kansas University Medical Center for three days September 1, 2, 3. The price quoted was roughly $145 per night. You did not tell me what the total would be until I click on my credit card and found out.
Check-In:September 01, 2022 (3:00 PM - anytime)
Check-Out:September 04, 2022 (12:00 PM)
Nights: 3
Guests: kenneth wertzberger, 2 Adults
Rooms:1
Cancellation Policy

Customer Name:Kenneth Wertzberger
Customer Email:neepane@sunflower.com
Customer Phone:7858420611

Subtotal:$432.00
Taxes & Fees:$283.72
Service Charge:$14.99
Total Cost: $730.71
Billing Name:Kenneth Wertzberger
CC Type:Visa
CC Number:XXXX - XXXX - XXXX - 6958

I learned then that you charge me $283 tax and “fees” on a bill of $432. 65%!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I tried to call your 800 numbers but they would not help me.
I made a call to the hotel directly. They said that people have being scammed like you did. So I went on the Internet to find out what the other booking services were charging.
Booking.com was $145 a night
Priceline was $145 a night
travel city was $145 a night
Orbitz was $145 a night
kayak was $128 per night
But all of the services showed what the total would be.
They all charge a nominal service fee and tax. Total for kayak was $521, total for Priceline was $513 total for the holiday in website itself was $490 and the total for Orbitz was $515. The rest were similar. Except yours. You charge $283 over and above the room prices for the three nights.

I’m going to scream this all over the Internet as best that I can. It’s only with people who are the consumers fighting against the scams and fraud that we will get a hold of this.
I also will look into consumer organizations.
Kenneth Wertzberger

Date of stay: August 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank neepane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 August 2022

This is a regular Quality Inn. Nothing fancy or special. Very clean. Nice furniture. Very small five table breakfast area. Debated between three and four stars since we can’t rate at 3.5. Breakfast was slightly under par for this price range with make your own waffles, Jimmy Dean microwave “egg mcmuffins”, limited cereal, bagels, bread and apples. It does have daily room housekeeping service unlike many others. Would stay here again. About a mile or so from a major grocery store. Gas across the street. A wonderful restaurant, the Eveready Diner, was very close. Very nice thick bath towels.

Date of stay: August 2022
    • Value
    • Rooms
    • Service
Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 July 2022 via mobile

Is it too much to ask for a clean room, that doesn't need repair? Apparently. We started off shaky when we checked in and the woman behind the desk apologized that there were only 2nd floor rooms and no elevator, but if we had called ahead she would have saved us a 1st floor room. Not sure what brought on this song and dance because I never asked for a room on the first floor? Maybe because I walked in with a cane as I had a bum knee? After sending me down the wrong hall, we finally reached our room, and the grout is missing in the bathroom floor? We arent picky so we didnt say anything but come on! At breakfast there is no one to wipe down the table after each diner eats, so we got to sit in the last guests crumbs (and whatever else) to eat?? I got a couple if napkins and some hand sanitizer and wiped down our table, but supposedly this hotel is COVID sensitive? Not! Our room keys stopped working EVERY DAY, a trip to the front desk before we could get into our room. The room maids were efficient and cleanly, but the lobby door was disgusting and although we saw someone wipe the door, she did a poor job, my husband asked if she used a rag from the swamp to clean the glass. These employees need training and the manager need to take note of the details.

Date of stay: July 2022
Trip type: Travelled with family
Thank E5732ZZdavidg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 June 2022

To be honest I would rather give this a zero star review, room smelled off when we got in, ac didn't work, bathroom toilet was super loud, manager was horrible and didn't care about security at all. The GM was reached out to and laughed at my wife when she requested a refund

Date of stay: June 2022
Trip type: Travelled as a couple
Thank jacobmH3751LU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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