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Reviews (176)
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All reviewsatlantic beachnaval stationmilitary familiesextra pointsmilitary discountmini vacationfree breakfast ismicrowave and fridgenice clean hotelcleaning staffminute driveparking lottop floornon smokingwould stay here againstaff was friendlybed was very comfortable
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10 - 15 of 176 reviews
Reviewed 3 November 2017 via mobile

I had a document sent priority FedEx to this hotel near the Navy base. I wasn’t even a guest there, (they were fully booked)!my coworker was. but they were so nice and welcoming each time they saw me.

Stayed: November 2017, travelled on business
Thank GeorgiaPeach1733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

Husband and I stayed a week while he worked a PGA tour event. We didn't want things charged on a card and needed to use cash and were constantly told only way to be charged to room and taken care of later. Vending machine also only had coin slot blocked so you had to use a card and no cash. Our key cards kept failing and had to be recoded almost every time we used them. I was so surprised of these issues. Also it would help if people weren't constantly racing up and down the halls. At least the breakfast was done ok.

  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded 21 November 2017

Hi Kelly P,

Thank you for staying and taking the time to share your feedback. Providing excellent accommodations is what we pride ourselves in and I am very sorry to see that in this case, that did not happen. Please accept our apologies for the issues you had to endure, namely with the vending machine, room key, noise disturbance, and billing issues.

Your comments are appreciated and will help us focus on improving guest satisfaction. We hope to serve you again on your next future visit.

Best,

Tracy V.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

My family and I have stayed at this hotel numerous times over the years since it was built. We have relatives who live within walking distance of this hotel on Dutton Island Road so it has always been very convenient for us because of this reason. We HAVE NEVER had a bad stay or any problems while staying at this Holiday Inn Express. My kids enjoy the swimming pool and the free breakfast is always plentiful and varied compared to some other hotels we have visited while traveling. The staff have always been very friendly, helpful, professional, and consistent with how they treat guests. Yes, we will definitely continue staying here when we visit our relatives there, and we do recommend this hotel for other families (especially families with children). Keep up the great work. Also, even though this hotel sits beside busy Mayport Road" we have never had any problems with noise except for the occassion siren of an ambulance or firetruck.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank jwmcrazynurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded 26 September 2017

Dear jwmcrazynurse,
Thank you so much for taking the time to post a review about your recent stay at our hotel. We are so happy that you enjoyed your stay with us. We appreciate your loyalty and are so happy that you choose to stay with us every time you are in town. I will be sure to let the staff know how appreciative you were of their services. We appreciate your kind words and we can not wait for you to come visit us again.

Sincerely,
Amanda Michaud
Guest Services Manager

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Reviewed 19 July 2017 via mobile

We were visiting our Son and Daughter in law and new granddaughter, we stayed there two nights. Very clean, comfortable beds, attentive staff, Esp.The lady that took care of the breakfast counter. We received military discount due to my son being a Marine.. Will stay again when in the area.

Stayed: July 2017, travelled with friends
1  Thank David c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded 26 September 2017

Dear David c,
Thank you so much for taking the time to post a review about your recent stay at our hotel. We are so happy that you enjoyed your stay with us while visiting your family. I will be sure to let the staff know how appreciative you were of their services. We appreciate your kind words and we can not wait for you to come visit us again.

Sincerely,
Amanda Michaud
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017 via mobile

We stayed here on business/ mini vacation. The staff are very friendly and helpful. The hotel and room was clean and comfortable. They have a wide variety of breakfast items. Only a few miles from the beach. I will stay here the next time I'm in the area.

Stayed: June 2017, travelled on business
Thank johncQ5633FP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded 26 September 2017

Dear johncQ5633FP,
Thank you so much for taking the time to post a review about your recent stay at our hotel. We are so happy that you enjoyed your stay with us. We appreciate your kind words and we can not wait for you to come visit us again.

Sincerely,
Amanda Michaud
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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