We were in town for a very short trip. Arrived around 11:00p on a Tuesday evening and departed early Thursday morning. I called the front desk from the terminal and the shuttle arrived moments later with a courteous driver. Looking to save money, I only rented a car for 1 day and literally walked out of the hotel entrance Wednesday morning for the 5-minute walk to the Hertz counter.

We rented a king suite and was provided water and warm cookies upon checking in. Employee working the front desk was very polite and eager to assist us in any possible way.
The property was a little dated but appears the lobby was recently renovated. Our room was very clean, the bed and pillows were comfortable and there were plenty of towels.
We did have a problem getting the safe to open but the maintenance man quickly arrived to repair the issue.
The only complaint I had was not being able to regulate the shower water temperature. It went from warm to cool without touching the control handle.
The only sound was an occasional reverse thrust when a commercial jet landed which did not interfere with our sleep.
Check out was simple and we were back in the Hertz parking lot within a minute.
I will definitely stay here again while visiting Jacksonville and can with confidence recommend to fellow travelers.

We did not take advantage of any food, exercise or pool amenities.

The staff since being here has been phenomenal! I especially wanted to give credit to Mr Marcus (hope I spelled correctly) from the bar. I stopped in the night before for dinner and came back next evening for a repeat and he remembered my drink and all. Great conversation and kind man. Front desk staff has been exceptionally helpful as well. Most employees I spoke with have been at the property for 3+ years which says a lot. I will return in the future and would recommend to others. Keep up the great work!

As a frequent business traveler and a Hilton Diamond member I stay in Hilton properties 40 weeks a year I know what to expect from a Double Tree. No internet during my stay, restaurant not open on time. Was lied to by front desk about internet and when it would be working and less than helpful attitude about the restaurant not opening on time.
Be extra careful if you stay the elevators have a gap of about 2 inches higher than the floor. Extremely bad trip hazard!!!