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“Poor customer service”
Review of McDonald's

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McDonald's
Ranked #1,332 of 2,194 Restaurants in Baltimore
Restaurant details
Reviewed 21 March 2017

I stopped in for breakfast one Sunday morning. I was the only customer in the serving area, but there were several people seated in the dining area. It took 15 minutes for me to get my food made, which I would have understood if they were cooking it fresh, but I watched them pull my food out of the warming drawers. During the 15 minutes I got to observe the manager yell at full volume at several employees, then at several customers who wished to use the bathroom, which they had to be "buzzed" into. I understand the area has a homeless problem, but it seemed to be a bit of overkill on behalf of the manager. I felt sorry for the employees, and could believe that they are subjected to this regularly. I would not go again, and almost walked out as it was, but they pulled together my food at the last second. I cannot recommend.

    • Value
    • Service
    • Food
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 5 of 5 reviews

Reviewed 8 April 2016

I eat in Mc Donald's but my friends told me that there are so many homeless and tourist like me I was shocked

Thank oda32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

They just remodeled but there is less seating now and so much of it is communal. The service is ALWAYS terrible, wait times are ALWAYS long, ALWAYS full of homeless people begging you for money. Random people walking around trying to sell things. Large groups of people hanging out being loud. I swear I saw a hooker and john go in the bathroom. In this environment the LAST thing you want to do is sit at communal tables! I even had an employee to make sure when I was done eating to clean up my mess! oh yes it happened. HORRIBLE HORRIBLE HORRIBLE

    • Atmosphere
    • Service
Thank PhrenicEnigma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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