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All reviews rooftop bar water stations front desk the river beautiful hotel hotel restaurant marriott property valet service fire pit upon check love this hotel the location is perfect cookies definitely stay here again city market valet parking downtown savannah
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Reviewed 7 November 2022 via mobile

Booked a room for a couple nights at the Alida, which is a self-described boutique hotel that is customer service driven with a family feel and higher end amenities. We were sorely mistaken. Once we called and found out how to actually valet, we got the car taken care of and the comedy of errors started. Once in the room we found it to be very clean but not well maintained. Broken drapes than could not be shut (we improvised with hair clips), electric door locks that were poorly timed and difficult to open and walls so thin that the activity in the adjacent rooms led nothing to the imagination. Due to the issues, our room was switched for night two and the the lack of maintenance was evident again, a wobbly water closet, a shower door that was out of plum and wouldn’t seal and the same door lock issue.
Aside from the challenges with the room there were some significant customer service issues. Two wedding parties over the weekend equated to a lack of amenity use for the rest of the guests. The rooftop bar they promote so much was booked for private functions all weekend, so that was off limits. The one lounge that was open had a “sliding scale” for drinks I guess, Friday was $15 and Saturday was $20 for the same drink. As hotel guests we were turned away each morning for breakfast because we didn’t have a reservation. When we finally did get to sit for dinner the menu was lackluster for the type of hotel they claim to be. When visiting hotels for the first time we try to manage our expectations. Based on our research, this place seemed like it was dialed in, in reality they have a very long way to go.
Be careful when booking here, call ahead to see if the amenities are available and hopefully they become diligent about meeting the standard they portray.

Room tip: Call ahead to assure their amenities are available for all guests.
Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank local-sous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Olivia Church, Guest Services / Front Office at The Alida, Savannah, a Tribute Portfolio Hotel, responded to this reviewResponded 10 November 2022

local-sous,

Thank you for providing feedback on your stay. We strive to exceed expectations for every guest, and we deeply regret that your visit fell short. I sincerely apologize for the engineering and customer service issues you experienced during your stay. Please know that your comments have been shared with the entire leadership team to ensure that these issues do not occur in the future.

If you would like to discuss your visit further, then please do not hesitate to reach out to me directly. My email address if ochurch@thealidahotel.com

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2022 via mobile

Hip upbeat hotel,
The location is very good, on the river and historic area.
(Can be noisy at night when music is playing at a very close neighboring ) Marriott.
Other then that it’s first rate!!!!
Food is good, pool area comfortable and relaxing.
Staff was helpful and good drinks at the lobby bar.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank Corine G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Olivia Church, Guest Services / Front Office at The Alida, Savannah, a Tribute Portfolio Hotel, responded to this reviewResponded 17 November 2022

Corine G,

Thank you for your detailed review! We're so pleased that you enjoyed your visit at the Alida! It is wonderful to know that you were able to take advantage of our many food and beverage outlets as well enjoy the hotel's central location to other attractions and restaurants. We hope to see you again in the future!

Best Regards,

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Reviewed 20 October 2022

For our 6 year anniversary, my husband and I had the best time staying at The Alida and exploring Savannah. The team was so hospitable and friendly. The hotel is absolutely beautiful and our room was lovely. I love how close the hotel is to the Savannah River with great options to shop and dine. It was the perfect trip to celebrate our anniversary!

Date of stay: October 2022
    • Value
    • Rooms
    • Service
Thank Chelsrlee303
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Olivia Church, Guest Services / Front Office at The Alida, Savannah, a Tribute Portfolio Hotel, responded to this reviewResponded 29 October 2022

Chelsrlee303,

Thank you for your kind review! I'm so glad that you chose to celebrate your anniversary at The Alida! It's wonderful that we were able to make such a special occasion memorable and amazing. We hope to see you again in the future!

Best Regards,

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Reviewed 16 October 2022

My husband and I go to Savannah several times a year. The Alida is always consistently great. They have a lovely wine hour, cookies, and sparkling water on each floor. The rooms are spacious and have a great reading nook. It is well situated and has a pleasant pool. The staff is always friendly.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Flowerpowerwow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Olivia Church, Guest Services / Front Office at The Alida, Savannah, a Tribute Portfolio Hotel, responded to this reviewResponded 16 October 2022

Flowerpowerwow,

Thank you for your wonderful feedback! It's great to read that you're always able to take advantage of The Alida's amenities, such as the happy hour and pool area. We're deeply appreciate of your comments about our staff services as well. We look forward to seeing you on your next visit!

Best Regards,

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Reviewed 4 October 2022 via mobile

We loved our stay at the Alida. Everyone greets you with a smile! The location is perfect- couple blocks in either direction are restaurants, shopping. One of the mornings, I grabbed a cup of coffee from the downstairs restaurant and walked to the river where two manatees swam on by! Magnificent! There were huge international ships coming into port that morning.
The pool is perfect for relaxation with fires in the evening- a perfect way to wind down.
I don’t want to stay anywhere else when I come to Savannah!

Date of stay: October 2022
Trip type: Travelled with friends
Thank Wander785345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Olivia Church, Guest Services / Front Office at The Alida, Savannah, a Tribute Portfolio Hotel, responded to this reviewResponded 9 October 2022

Wander78345,

Thank you for your kind review! I'm so glad that you were able to take advantage of The Alida's central location. The Savannah Riverfront is definitely one of the most popular spots to visit, so it's great that you were impressed as well! We look forward to seeing you again in the future!

Best Regards,

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