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2,707
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285
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Reviewed 1 January 2021

We had to request to have our room cleaned 4 separate times before they changed the linens. And they never took out the trash or vacuumed. A room cleaned daily whole purpose of us getting a hotel room

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank cubfm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 January 2021

Enjoyed our stay. No room service but very friendly staff. Only 2 of 3 elevators working. Full capacity but most people practiced social distancing. Very close to may restaurants and attractions. City view King Suite was well worth the extra charge.

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank rwilliamson274
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 January 2021

First time vacationing with Hyatt and will never again. Decorated nice but comfort was awful. Under staffed. Over sold our booked room. Tossed and turned all night. Took way too long to get ahold of front desk from our room.

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank BrittiannaJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 December 2020

I chose this hotel because of its location and views of the River. Both the location and the view from my room were great, but the cleanliness of the entire hotel (especially while in a pandemic) were not up to par. Our room did not appear clean when we entered. It looked as though someone had sat or laid in our bed before we arrived, there was a dirty q tip on the bathroom floor, and the sliding door to go out to the balcony was dirty. Housekeeping called me about these concerns but there was no offer of any sort of compensation or any remedy to the situation, so I would not recommend this hotel.

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
Thank joeeg333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Todd Costin, General Manager at Hyatt Regency Savannah, responded to this reviewResponded 31 December 2020

Dear Joeeg333,

Thank you for choosing us and sharing your experience. I apologize for the poor condition of your room and the lack of empathy involved in resolving these inconveniences. I am happy to discuss in greater detail at your convenience.

Cordially,

Todd Costin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020

It does have a great view of the water and you are in the middle of the riverside shops, but the rooms are small nothing extra, balcony is not worth any extra price. You can save a ton of money just stay out on I95 and drive into downtown, parking is worth it.

Date of stay: December 2020
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Review collected in partnership with Hyatt Hotels
1  Thank richardpS8125NC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Todd Costin, General Manager at Hyatt Regency Savannah, responded to this reviewResponded 31 December 2020

Dear RichardpS8125NC,

Thank you for staying with us and sharing your insight. I apologize that the room size did not work for your visit and appreciate your comments on our location as we agree, that we are in the middle of everything Savannah has to offer.

Cordially,
Todd Costin
General Manager

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