Where do I start... first, check in was at 3. We arrived at about 3:05 and they told us they didn't have a room. We had already paid. So they had us and some other people wait while they "looked for rooms" and then had them cleaned. After about 45 minutes of waiting, they said 10 more minutes. 15 minutes after that, I went up to them to say it had now been an hour. They asked "what's your name again?" and then gave me a room key and told me 805. I go up to 805 and the key doesn't open the door so I start trying other doors and the key opens 806. Then I have to go back down to make sure 806 is in fact my room. This whole time the three young Asian men working at the front desk were extremely standoffish, as if we were annoying them staying at their hotel. We had one small body wash for three people. The next day we went to ask for more body wash and had to wait while the front desk guy talked on his cell phone for a while. He asked when we needed it by and we said... like now? So he gave us another single small body wash. Turns out the "rooftop bar" of the hotel is not affiliated with the hotel in any way, so you have to pay a cover just to get in. Oh, and although there are signs even in the elevator that you should go to the 24th floor to get there, that is not the case. You have to go outside the hotel and a few doors down, which you wouldn't know, because signs tell you otherwise. I have tried to call the front desk 7 times and each time no one answers. This place seriously sucks.
