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Reviewed 5 December 2022

Shower: no hot water, drain 100% clogged, & poor water pressure
TV: did not work
Bathroom lighting: awful - no way to put on makeup
Bathroom fixtures: hard to use sink due to short spigot & poorly designed handles
Heating: loud
Bed: meh
Couch: too hard to sit on

Room tip: Nice lobby for hanging out. Go somewhere else to stay.
Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank RaffiandTheDog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Lewis, Owner at Ace Hotel Brooklyn, responded to this reviewResponded 6 December 2022

Dear Raffi,
Thank you very much for taking the time to share your feedback. Please accept my sincerest apologies for the experience you had while staying @ Ace BK. I would appreciate the opportunity to connect. My contacts details are Ronald.lewis@acehotel.com.
Best,
Ron and Team @ Ace BK

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2022

I'm giving Ace Brooklyn a five star rating even though there were some minor hiccups during our three night stay. But overall, especially for a NYC hotel, this one stands out as a really, really good one. I stayed in a Loft room for the extra space, and it really was huge. Floor to ceiling windows (That open! Imagine that!), an incredible view, and a very quiet, corner location. Bed was like a dream, firm enough for those over 40 to not have back issues. Room was comfortable for working at the desk when needed as well. Minor hiccups: hot water and a weird dust. The shower took more than 10 minutes to heat up, and then it was only mildly hot. Also the morning we left a thick dust filled the air (maybe from nearby construction/HVAC vent). We opened the windows and it cleared out, but another thing worth them double checking. The staff were FANTASTIC. Low key and nice. The lobby bar and workspace is an A+. Adjoining restaurant had solid coffee/breakfast options. Street parking in the neighborhood is free, but be prepared to truly work for it if you happen to have a car. The one night we needed the hotel's adjacent self-parking lot (no valet), that lot was full by 11pm. Overall, this should be your go-to Brooklyn hotel.

Room tip: Loft room was spectacular.
Date of stay: November 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Elizabeth E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Lewis, Owner at Ace Hotel Brooklyn, responded to this reviewResponded 6 December 2022

Hey Elizabeth,
Thank you for taking the time to give us your feedback on your stay with us! We are thrilled to hear that our staff was able to provide the service you deserve. We do apologize for the inconvenience with water issues as we were conducting annual boiler testing. We thank you for seeing past this and enjoying all we have to offer. Hope to have you stay with us on your next visit to Brooklyn!
Best,

Ron and Team @ Ace BK

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Reviewed 2 December 2022

I was so excited to book at The Ace because I've heard great things and my group and I were not disappointed. The location was amazing and close to the subway, staff were incredibly kind and helpful, the music, drinks and food at the lobby bar were great and our room was spotless, impeccably decorated and had a great view! I can't wait to come back to The Ace.

Date of stay: November 2022
    • Rooms
    • Cleanliness
    • Service
Thank CanadianBaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Lewis, Owner at Ace Hotel Brooklyn, responded to this reviewResponded 6 December 2022

Hello CanadianBaby,
We appreciate you taking the time to let us know how your stay with us went! We are thrilled to hear that your stay was outstanding and you were able to feel home away from home. We hope to host you again on your next visit to Brooklyn!
Best,
Ron and Team @ Ace BK

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Reviewed 30 November 2022

Wonderful place. Friendly staff, vibrant lobby and bar, excellent location right by many subway lines and in the heart of Brooklyn. And they take pets. My room was big with a huge window and view of southern Brooklyn. So they are perfect! Highly recommend.

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Victoria888123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Lewis, Owner at Ace Hotel Brooklyn, responded to this reviewResponded 6 December 2022

Hey Victoria,
Thank you for sharing your recent experience at Ace BK. We are happy to read that you had an overall great stay and hope to welcome you back on your next visit to Brooklyn.
PS. Dont forget the Pooch
Best,
Ron and Team @ Ace BK

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Reviewed 30 November 2022

Great location, great staff, super nice bed and fine sheets, pristine white towels, nice lobby and bar, housekeeping leaves everything spotless, just ok GYM, no pool ( as to expect of NYC ), bathroom amenities are amazing, and subway entrance is just by the door.
A/C may be bumpy and loud, but it's ok though.

Nice option out of Manhattan in a calm area.

Just book it and be happy.

Room tip: Pick a medium room. Worth the money.
Date of stay: November 2022
    • Value
    • Sleep Quality
    • Service
Thank LeoRiodeJaneiro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Lewis, Owner at Ace Hotel Brooklyn, responded to this reviewResponded 6 December 2022

Hey Leo,

Thank you for sharing your amazing experience at Ace BK. We are happy to read that you had an overall enjoyable stay and hope to welcome you back on your next visit to Brooklyn!

Best,
Ron and Team @ Ace BK

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