First time to stay at this location, but had a good experience. Staff was very helpful with any requests you had. Also was a pet friendly location which worked well for us. I was surprised a bit at how large dogs they allowed, but not really a bother, other than occasionally barking (during the day).
Picked up a last minute room for New Year's Eve and was not disappointed. The room was clean, fairly quiet and everything worked. We were able to walk everywhere we wanted to go in Gatlinburg. The breakfast buffet was as expected, sustenance but very little "atmosphere" - go early for the best selection ;-) Would I stay here again? Yes, but I would make reservations in advance to save some $$