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Courtyard Gatlinburg
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Reviews (415)
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All reviewsfire pitstarbucks coffeecourtyard marriottthe main stripconvention centerlarge hot tubbeautiful hotelspace needleshort walkrooms are spaciouslobby areawithin walking distancebedroom suitevisiting gatlinburgperfect stayloved this hotelindoor pool
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Reviewed 7 January 2018 via mobile

The room was clean and we always had fresh towels. The staff was very friendly and helpful. You are just off the main road in down town so walking distance to everything is perfect. The fire place in the lobby is a must.

Stayed: January 2018, travelled as a couple
1  Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn E, Manager at Courtyard Gatlinburg, responded to this reviewResponded 24 January 2018

Thanks for the comments and feedback. We are so glad you stayed with us and enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

First time visiting Gatlinburg, we loved the hotel! Rooms have good size, very clean, the staff is amazing they go the extra mile to make you as comfortable as posible, great location very close to the Main Street, and between two very good and affordable breakfast restaurant..... we want to come back for summer in the future and we will stay here for sure !

Stayed: January 2018, travelled with family
Thank Liliynils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn E, Manager at Courtyard Gatlinburg, responded to this reviewResponded 24 January 2018

Glad you stayed with us...sure hope the kids had a great time. We appreciate the feedback and comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Pro
The hotel is situated near the center of Gatlinburg (few minutes walk)
The room has a cozy chair/sofa which you can share
Fridge / microwave and coffee/teamaker in room

Contra
When you turn on the gas fire, the 'egg timer' makes an annoying ticking noise until the fire goes out
The bath is low and small, only suitable for young children. I would prefer a stand alone shower or a decent sized bath.
The bed is a bit too short for taller people
No bottled or springwater for coffee or tea

The price of the room related to the quality did not meet up to our expectations

Stayed: December 2017, travelled as a couple
Thank netrijk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn E, Manager at Courtyard Gatlinburg, responded to this reviewResponded 8 January 2018

Thanks for staying with us..and the comments and feedback. I am sorry the hotel didn't meet your expectations during your stay. We take great pride in our hotel and service, and are always looking for ways to improve. We greatly appreciate your comments, and will look into your feedback to improve our hotel and service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Came to Gatlinburg to celebrate New Years Eve. We were lucky enough to get a room with a balcony on the side of the hotel that faced downtown. The weather was a bit cold so we ended up watching the ball drop and fireworks from our room balcony. Hotel located close enough to walk to many restaurants so once we parked our car we didn't have to move it the entire time. Room and hotel was very clean and loved the fact that although it was a busy time the room was very very quite. Enjoyed sitting by the fire pit to warm up since it was very cold. Ordered food from the bar in the lobby and it was very good food and prices were not too expensive. Only negative thing about the entire stay was that we waited over an hour for our room to be available to check in after the stated check in time. Very frustrating to pay an expensive price for a hotel room for a day and not be able to check in until after 5 p.m.

Room Tip: Rooms with balcony facing downtown are a must for New Years Eve
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank LH2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Nice facility nestled in the heart of Gatlinburg TN. Close to anything in Gatlinburg. Staff was great and accommodating such a large group. We sat around the fire place in the lobby and rang in 2018 on a very frigid night!

Stayed: January 2018, travelled with family
Thank Trampus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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