My wife and I arrived after a long day of driving.Very Friendly from the beginning. Paperwork was ready when I got there which made checking in seamless. Room was big and comfy with a great walk in shower!
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Super easy reservations on the app. Very clear in app what is available and what the difference prices were for (AAA/military/bonus points). Amazing feature is picking my own room. I am local and wanted a sunset view and was able to get the exact room I wanted.
Checkin in was a cinch- they already had my key cards waiting, as I did the online check in(on app).
The fresh red velvet cookies were amazing and I could have binged all of them. Was even able to fix myself a good cup of tea with the cookie.
The room was clean and cool. AC had the in wall thermostat but older under window unit. It was amazingly cold (66 all night), which was awesome as our AC is out at our house. I need COLD to sleep. The settings let you run the fan low/auto/high. On high I did notice it cycling off, so if you’re a person that relies on that to sleep be aware. I normally wake up bc of that, but I didn’t last night.
Check out was a breeze on the app, and they had water set out for us along with a decent breakfast. Definitely Has all you need. Only issue is getting in and out! Nothing the hotel can do about that, but it is hard to leave and want to turn left because it is basically the start
If the 3 mile bridge.
Great quick stay for a local.
We found this hotel after a horrible experience with another one --- it was a late minute booking and we should've stayed here our whole visit ! This is a very nice, very convenient hotel ! The staff was so helpful and nice and even has dog biscuits at counter for your fur babies !
We will defiantly be back !
Decent hotel. Clean rooms. Had some trouble with my keys working in door but a tall male staff helped (he was super friendly). Halls were 90 degrees for some reason. Breakfast was a nice spread but needs more GF DF options! It IS 2022.
We left a pair of crocs in the sheets I removed from bed. Called 4x-no answer, reservation line guy was on hold for 25 minutes no answer; I called a 5th time got a manager & she said the phones were not working & INSISTED she would call back after she asked if they found my daughters shoes. NOTHING. Which is why I gave a poor rating. I can't stand EMPTY promises. Blowing customers off is never acceptable.
Staff are super-friendly and helpful, but that's not enough to overcome some significant structural deficiences.
The room appeared to have been furnished with a hodgepodge of thrift store finds - old, tired, stained misfits. I wouldn't have minded so much if at least the pieces were clean, but they were far from it. When there's a sign saying "cleaned an disinfected for your comfort and protection," you shouldn't see dust, or feel anything sticky.
Complimentary WiFi is appreciated, but a place to charge devices would also be good. The only outlet that accepted a charging block was in the bathroom.
The complimentary breakfast is also a bonus, with plenty of healthy options. I just wish that were enough to make up for the room.
On a motorcycle road trip with my husband. Checked in at this HI & S for one night. Excellent friendly and helpful Service. Excellent rooms, comfy beds and pillows. Excellent hot breakfast. Sad we were only staying for one night. Will definitely make this our base if we pass through again.
