It's difficult finding hotels that will take 3 dogs so when I called before making the reservation and was told they would make an exception since we would only be there 8-12 hours max and my 3 mini dachshunds don't even weigh 50lbs together I was thrilled. They would have to charge me more but i was fine with that. We were making a last minute trip from Houston to ft myers florida to help my in-laws who had literally lost everything from their Sanibel home during hurricane Ian; Pensacola was a halfway point.
When we arrived however, at 10pm, I was told no, they have a strict 2 dog policy. I explained that I had called the day before (even showed her my phone call log) but she said it showed on the reservation note that only 2 dogs were allowed. I told her everything I had explained to the reservation clerk the day before, she called/ texted a couple people and we got the ok to stay. We left at 8:30am the next day.
The day before our return my husband called to make the reservation and was told the same thing: they have a 2 dog policy. After explaining the situation and saying we had just stayed there a few days before she said they'd make an exception. When we arrived however, this time at 9:30pm, the same desk clerk as before greeted my husband with the same response: only 2 dogs. But this time she went on to scold him like he was a 3rd grader that had been caught stealing food from other kids' lunches. "I told your wife the other day that we only allow 2 dogs at a time" and then she added that if we "try to do this again" we'd be placed on a "banned" list and wouldn't be allowed to stay at Hilton again. What?...Like we were some rowdy rock band that had a loud party, trashed the room and tossed the TV out the window into the pool.
Of note: we are not novices at staying in hotels with our 3 dogs. When we moved from CA to TX this spring we took 4 days to drive out and stayed in 3 different hotels. I found each one on bringfido.com and they all said they accepted "2+" pets so I called them before making the reservations and each one said they'd make an exception and none of them have us grief when we arrived; not all of the hotels I called said they would accept 3 dogs, so when Hampton Inn & Suites said they too would make an exception I had no reason to doubt them. They needn't put us on a "banned list" because I'll never stay at another Hilton again.