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All reviews mile bridge king suite great stay room was clean easy access the breakfast area desk clerk would definitely stay here again pensacola
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4 - 9 of 784 reviews
Reviewed 22 February 2023

I was delighted with my stay. When we arrived, Mrs. Samantha welcomed us to the Hilton hotel—her attitude, expression, and willingness to help us. When we walked into the room, it was clean, and the layout of the room was beautiful. Breakfast was terrific area was clean, and there was a gentleman that was cleaning, making sure that the place looked perfect. Defiantly will be going back.

Date of stay: February 2023
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Review collected in partnership with Hampton
Thank kellymZ953IX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2023

Staff (sans the Management) is magnificent. But sadly, hotel is in horrible condition...
Reserved "nicest room in the hotel" got a King suite with duct tape on the carpet to cover a rip, missing an ENTIRE closet door, frayed couch, leaking roof, mold and milden in tub and shower, inoperative thermostat. Welcomed to hotel with a over flowing trash can...Contacted management and GM and was ignored, read emails and refused contact back. Staff was amazing, but the hotel is in desperate need of a remodel. You can stay ON Pensacola Beach in a brand new hotel for same price. I'm a Hilton Honors Gold member, and was treated horribly by the system.

Room tip: This is NOT on the beach, its in between downtown and the beach.
Date of stay: January 2023
  • Trip type: Travelled as a couple
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Thank Jeffrey C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2022

This is the second year we have stayed at this location to getaway for the holidays. The only complaint I have is with the Air conditioner/Heat in the room. Every time the heat would turn off the A/C would turn right on and make the room cold again for some reason. But other than that it was a wonderful and relaxing time.

Date of stay: December 2022
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Review collected in partnership with Hampton
Thank Forgivn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2022

We wanted a hotel near downtown Pensacola and noticed this one so booked it and so glad we did. Good rate, room was a suite...very clean, very quiet and very comfy (bed). It was 10 minutes to downtown Pensacola and less to McGuire's, Rodizio's, Fin & Forks and more. This hotel and location checked all of our boxes and we definitely return.

Date of stay: December 2022
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    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hampton
Thank Robert W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2022 via mobile

It's difficult finding hotels that will take 3 dogs so when I called before making the reservation and was told they would make an exception since we would only be there 8-12 hours max and my 3 mini dachshunds don't even weigh 50lbs together I was thrilled. They would have to charge me more but i was fine with that. We were making a last minute trip from Houston to ft myers florida to help my in-laws who had literally lost everything from their Sanibel home during hurricane Ian; Pensacola was a halfway point.
When we arrived however, at 10pm, I was told no, they have a strict 2 dog policy. I explained that I had called the day before (even showed her my phone call log) but she said it showed on the reservation note that only 2 dogs were allowed. I told her everything I had explained to the reservation clerk the day before, she called/ texted a couple people and we got the ok to stay. We left at 8:30am the next day.
The day before our return my husband called to make the reservation and was told the same thing: they have a 2 dog policy. After explaining the situation and saying we had just stayed there a few days before she said they'd make an exception. When we arrived however, this time at 9:30pm, the same desk clerk as before greeted my husband with the same response: only 2 dogs. But this time she went on to scold him like he was a 3rd grader that had been caught stealing food from other kids' lunches. "I told your wife the other day that we only allow 2 dogs at a time" and then she added that if we "try to do this again" we'd be placed on a "banned" list and wouldn't be allowed to stay at Hilton again. What?...Like we were some rowdy rock band that had a loud party, trashed the room and tossed the TV out the window into the pool.

Of note: we are not novices at staying in hotels with our 3 dogs. When we moved from CA to TX this spring we took 4 days to drive out and stayed in 3 different hotels. I found each one on bringfido.com and they all said they accepted "2+" pets so I called them before making the reservations and each one said they'd make an exception and none of them have us grief when we arrived; not all of the hotels I called said they would accept 3 dogs, so when Hampton Inn & Suites said they too would make an exception I had no reason to doubt them. They needn't put us on a "banned list" because I'll never stay at another Hilton again.

Room tip: If you're staying at a Hilton get the name and title of any person who promises something for your reservation and insist it be put in the notes.
Date of stay: October 2022
Trip type: Travelled with family
Thank dschneiderrn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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