I ordered giant prawn, calamari and snapper from the lava grill and my wife ordered grilled butterflied prawns. We made sure that the concept of grilled butterflied prawns are known to the chef prior to seating and again with the waiter.
My food was the best seafood I had in years, but sadly my wife's prawns were not grilled, cold and not butterflied. After drawing the waiter's attention to the issue, they just heated the prawns in the microwave.... delivering a very disappointing result.
As good as my food was, it spoiled the whole evening for us. This was our first bad experience here in Bali after eating out twice a day for more than a week now at different restaurants for each meal. Most were excellent, one or two were average, but this was really bad.