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“Petty they close down”

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Pan Pacific Nirwana Bali Resort
Ranked #3 of 13 Hotels in Tabanan
Certificate of Excellence
Reviewed 1 July 2017

This is/was a luxury hotel with Golf course and overlooking the famous Tanah Lot Temple.
Donald Trump has get involved and they closed down to rebuild a new Hotel, I don't understand why they not only did a big upgrade the nocking everything down, the Hotel had his charm, I hope the new Hotel will have his charm as well.

If the new Hotel will be nice, I will be back again.

BerniTroll World Wide Travel Experience

Room Tip: Take a room overlooking Tanah Lot
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  • Stayed: April 2017, travelled on business
    • Rooms
    • Service
Thank Bernitroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 31 of 1,947 reviews

Reviewed 1 July 2017

Just stayed for 2 nights. Kids absolutely loved the pool (age 7 and 12) and husband loved the golf. Food was average and overpriced (A$8.50 for bottle of water when outside hotel charges A$1.50). Rooms were clean but small and in need of upgrade. Beautiful sunset view but bring mosquito repellent!

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuyCharlesOwen, General Manager at Pan Pacific Nirwana Bali Resort, responded to this reviewResponded 10 July 2017

Dear Donna,

Thank you for staying with us at Pan Pacific Nirwana Resort in Bali for your recent holiday and sharing your experience with us on TripAdvisor. We value your time and energy since our guests' perspective is very important to us and so is your constructive feedback, for our team as well as for readers and visitors from all around the world.

On behalf of the Nirwana team, I would like to thank you for your encouraging comments on our award-winning golf course and the swimming pools. And we will be honoured to share your feedback with everyone.

We also noted your constructive comments in regards to the food and pricing. I would like to mention that Pan Pacific Nirwana is proudly (priced) positioned significantly lower than all the other 5-star hotels in Seminyak and Nusa Dua. The main reason for this approach is our location and due to the fact that our in-house guests have less alternative options in the neighbourhood, our repeat business in our restaurants and bars is obviously higher and therefore, we do have a commitment to provide the highest value for money and quality. However, on behalf of our team, please accept our most sincere apologies for not meeting your expectations at every level and your valuable feedback is appreciated.

With kind regards,

Guy Charles Owen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

This was our 3rd time at the Pan Pacific we last visited 6 years ago and it was an amazing resort it's a real shame that this resort is closing and the poor staff will be left unemployed. Each and every member of staff were wonderful.
This hotel is now run down and our room smelt of damp it was in need of an update the bathroom was dirty the bedding quilt was stained not good for a 5 * resort Room service was hit and miss some nights the food was cold.
Seafood buffet was good but expensive.
The grounds are fabulous and the pools are all very nice. The main breakfast restaurant was so busy didn't seem to have any organisation however the Deli sometimes open for breakfast it is so quite and relaxing restaurant the food is very good too lots of choices.

Stayed: June 2017, travelled as a couple
1  Thank julie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuyCharlesOwen, General Manager at Pan Pacific Nirwana Bali Resort, responded to this reviewResponded 10 July 2017

Dear Valued Guest,

Thank you for staying with us in Bali for your recent holiday and sharing your experience with us on TripAdvisor. We value your time and energy since our guests' perspective is very important to us and so is your constructive feedback, for our team as well as for readers and visitors from all around the world.

On behalf of the Nirwana team, I would like to thank you for your encouraging comments on our amazing resort with beautiful scenery and fabulous grounds, great swimming pools and water slides and the great choices of breakfast. And we will be honoured to share your feedback with everyone.

We also noted your constructive comments in regards to some aspect of your stay in particular your room linen. On behalf of our team, please accept our most sincere apologies for not meeting your expectations at every level and kindly note that we have addressed your feedback with our team, your valuable feedback is appreciated.

With kind regards,

Guy Charles Owen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017 via mobile

As the name suggest, its a must stay place if you going to Bali for a vacation. The staff was an add on. Perfect location. It's right next to Tanah lot temple. So if you are staying here, you needn't to include this is itinerary. The food is also great. They have three different restaurants.

Stayed: February 2017, travelled as a couple
Thank jaginder s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuyCharlesOwen, General Manager at Pan Pacific Nirwana Bali Resort, responded to this reviewResponded 10 July 2017

Dear Pan Pacific Guest,

Thank you for being such a fabulous guest of ours at Pan Pacific Nirwana Bali Resort, the Nirwana team and I feel extremely proud to of hosted your visit to the Island of Gods. We truly appreciate your feedback on TripAdvisor reflecting your experience.

On behalf of the Nirwana team, I would like to thank you for your encouraging comments on our perfect location overlooking views of Tanah Lot temple and the Indian Ocean, friendly staff and glad that you enjoyed our high quality dining experiences in our restaurants and we will be honoured to share your feedback with everyone.

With kind regards,

Guy Charles Owen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017 via mobile

The Pan Pacific Nirwana is a hotel who knows exactly where it is, by modern standards the hotel may seem a bit old fashioned. Personally I like the old colonial style outside the room, inside the room, they are very comfortable classy and clean. As you will know by now the hotel is closing at the end of July and the hotel is having a last hurrah by offering some extremely good deals through, I understand, various providers.

The hotel offers an amazing amount of amenities, between the pools, the slides, the golf course, the spa, great massages, steam rooms, multiple restaurants and the stunning manicured gardens. We found out stay to be extremely relaxing and exactly what we needed. The resort offers many other actives like sea turtle release, yoga, driving ranges and themed dinners every other night.

The staff of the hotel are truly it's best asset, they are all so friendly and welcoming. Specifically the breakfast staff in Merica are great and you get a chance to see them every day, they know you by name, while they do try to get you the best table to overlook the temple.

With the resort closing we were worried that you would be able to feel that but you really couldn't, its great to see the resort so busy as it runs into its final month. If you are lucky enough to still have the opportunity to visit the resort you are in for a real treat.

Our time at the resort was very special to us and we thank you for your efforts.

I wish all the 800 staff all the very best for the future.

Thanks.

Stayed: June 2017, travelled as a couple
3  Thank Very_Well_Traveled1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuyCharlesOwen, General Manager at Pan Pacific Nirwana Bali Resort, responded to this reviewResponded 30 June 2017

Dear Pan Pacific Guest,

Thank you for being such a fabulous guest of ours at Pan Pacific Nirwana Bali Resort, the Nirwana team and I feel extremely proud to of hosted your visit to the Island of Gods. We truly appreciate your feedback on TripAdvisor reflecting your experience.

On behalf of the Nirwana team, I would like to thank you for your encouraging comments on the stunning views of our hotel, spacious and clean rooms, great facilities, amazing activities, friendly staff and the great culinary delights that you have experienced in our restaurants and themed dinner. Thank you for also specifically highlighting the amazing people that we are blessed to have in our team. We are all glad that we managed to create a memorable experience for you and we will be honoured to share your feedback with everyone.

Once again, thank you for sharing your point of view with our readers and we thank you for visiting us one final time.

With kind regards,

Guy Charles Owen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Nirwana Bali Resort

Address: Jl. Raya Tanah Lot | PO Box 158, Tabanan 82171, Indonesia
Region: Indonesia > Bali > Tabanan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Tabanan
#2 Top resorts Hotel in Tabanan
#3 Spa Hotel in Tabanan
#3 On the Beach Hotel in Tabanan
Price Range: $65 - $65 (Based on Average Rates for a Standard Room)
Number of rooms: 278
Official Description (provided by the hotel):
Experience a flawless getaway in paradise against the dramatic backdrop of Bali’s iconic Tanah Lot Temple and the Indian Ocean.Pan Pacific Nirwana Bali Resort unveiled a brand new experience for guests with a US$10 million refurbishment of its 278 guest rooms including luxury suites and villas, restaurants, bars and event spaces completed in 2011. The renewed resort, complemented by the uncomplicated service and premium offerings synonymous with the Pan Pacific brand, will enable guests to enjoy enriching and unrivalled experiences.Experience the best location to enjoy a remarkable sunset in Bali with dramatic views of Bali’s iconic Tanah Lot temple, Indian Ocean, rice paddies, Greg Norman golf course and lush tropical gardens. In the resort, you can enjoy cycling around the resort grounds and the Bali countryside, a sunset walking experience with 103 hectares manicured gardens, spa indulgence at the Bale with endless view of the Indian Ocean, exquisite culinary offerings, relax by the three-tiered swimming pools with a 54-metre water slide, and many more activities awaits you. Complimentary shuttle service to Kuta and Seminyak is also provided.Children staying in the resort will be able to enjoy a wide-range of kid-friendly activities and experiences such as; painting, Balinese dancing, jungle gym, tennis, golf, Wii video games at Kids Club and Family Rooms or even join the fun environment activity of baby sea turtle release at the resort beach.Recently, Nirwana Bali Golf Club at Pan Pacific Nirwana Bali Resort received prestigious recognition as Asia’s 10 Most Elite Golf Courses by FORBES Travel Guide, voted 100 Best Golf Course outside the US (no 66) and No 1 Golf Course in Indonesia by Golf Digest-US and Indonesia’s Leading Golf Resort (2010, 2011, and 2012) and Indonesia’s Leading Spa Resort (2012) by World Travel Awards. ... more   less 
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Also Known As:
Pan Pacific Nirwana Bali Hotel Tabanan
Pan Pacific Nirwana Bali Resort Tabanan

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