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Wyndham Garden Baronne Plaza New Orleans
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Reviews (2,497)
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All reviewsfront deskfrench quarterbourbon streetwindow facingself parktwo blockswithin walking distancecanal stinterior roombeds were comfortablemardi grasgarden districtlobbygarageatriumnolawalgreens
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Reviewed 8 October 2017

The room was very comfortable and the service staff very responsive. Pleased with everything except the phone and wifi. When I tried to call out, local or using a phone card, I got a busy signal after dialing. After several attempts, I asked the front desk for help. At first they thought the phone was faulty. After several attempts to fix, the manager said the phone "had not been activated." I was told that unless the customer asks, the phone only calls to the front desk. I've never had such a situation before. I suggested to the manager that there should be a sign on the phone about this -- she said there was one. Not true.
Also the wifi was poor, slow, erratic, but that is typical with wifi. Why not provide hard wired internet access as a option?
Why does the survey not allow anything but "excellent"? I am trying to code "very good" under service and it keeps coming up "excellent".

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank DENNIS N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 October 2017

On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful review! We are glad to hear your stay was satisfactory, but will still pass along those noticeable shortcomings. If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

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Reviewed 6 October 2017 via mobile

Nice hotel, little noisy- doors seem to have a large gap at the bottom. Slightly less fluffy pillows- easy to get a pain in neck. Really cool looking lights. Great model of part of New Orleans in lobby. Maybe a 3 block walk to Bourbon Street and the French quarter. 20 minute walk to WW II museum.
The highlight of the hotel was Dashone- the evening desk clerk. Super friendly, polite, knowledgeable. He turned us onto a hole in the wall neighborhood bar that served cold beer and hot panini muffaletta. He recommended a swamp tour for us too, he handled all the reservations. This hotel is lucky to have Dashone as an employee.

Stayed: October 2017, travelled as a couple
3  Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 October 2017

On behalf of Dashone and the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

My daughter and I stayed at Baronne Plaza again; first time for my son. The staff were wonderful, caring and efficient. The room was clean, inviting and comfortable. Extra "kudos" to check-in, front desk and breakfast coffee shop.
The lobby lighting was a little dim during the day but it was much brighter in evening. The outside décor was changed/painted silver & white. I like the old more golden color for its art deco style (as I remember it).That being said, the comfort, service and room accommodation is tops. Since we were meeting at the Convention Center, we were in walking distance and enjoyed that every much...giving us a chance to "tour" as we walked. Also the hotel is not far from the French Quarter.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 5 October 2017

On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

I started visiting the Wyndham Garden Baronne Plaza New Orleans during a Thanksgiving stay in 2016 since then I have visited five more times with and additional visit coming this Thanksgiving. The location is truly convenient and in a neighborhood I feel safe discovering. The Quarter is across Canal and I can walk to most places from there. Tons of restaurants in the area as well as a great Dive Bar (Cajun Mike's) that frequented by a lot of locals.

The staff is amazing and super accommodating. Terry in engineering went over and beyond to help me on my last stay and Mark at the front desk is a joy. We come so often we feel like we know him and he has helped us many times over from helping with an early check in, helping us to get into our room after locking ourselves out, letting us borrow and umbrella on a rainy day and just being sure to offer amazing customer service everytime we visit. He even greets us by name he is truly a feather in Wyndham's cap.

The prices are affordable (even during the holidays), the hotel is clean,and I always feel safe there. I consider this place to be my New Orleans home away from home and hope to lay my head there many more times to come.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Erika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 5 October 2017

On behalf of Mark, Terry, and the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

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Reviewed 2 October 2017 via mobile

Hotel was very centrally located. Walking distance to most attractions. Bourbon St. Approx two blocks. Canal, where you can catch public transportation is only one block. Rooms were just ok. Don't walk in the rooms with white socks or the bottoms will be black. In room coffee, but packets were never refilled, neither was the bottled water for the coffee. Bathroom was clean, but not always restocked.. Would i recommend it. Yes for the price and location, it was fine and in a relatively safe neighborhood. Free WiFi.

Stayed: September 2017, travelled with family
Thank Sheila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 5 October 2017

Thank you for taking the time to write a review on your most recent stay with us. We are glad to hear your stay was overall satisfactory, but we will still pass along those noticeable shortcomings to our staff members.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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