we just spent 12 nights at the hotel first week as vacationers then as evacuees from Irma. stay started out fine but things began to slip, not cleaning appropriately, cleaning later and later each day, not refilling toiletries etc. The topper came when after the conclusion of the first week and start of additional time we got a bill and discovered they charged us $75 for excessive cleaning, cleaning lady said they sanitized the rug and we got run around by other management for over a day. Mind you, we did not travel with animals and nothing got on the rugs. After much balking we finally managed after much teeth pulling to extract from them a $50 food credit, yet they never admitted they made a mistake. I do understand there were many evacuees at the hotel with animals but we were not among them and did not appreciate getting ripped off, yet we had no choice but to continue to stay there until we could actually get back home due to the hurricane. Housekeeping also got more and more lax over the duration of the stay. the location of the hotel was wonderful and beds were comfy but I value honesty over everything else and this hotel lacked honesty and integrity at least with dealing with us and I am sure others too, especially if they were unable to return home.
- Official Description (provided by the hotel):
- Recently renovated, the Omni Riverfront Hotel is located in the thriving Arts District of New Orleans. The hotel is just steps away from top attractions in the Big Easy, including the Ernest N. Morial Convention Center and the Contemporary Arts Center, and only blocks from the French Quarter. Enjoy modern and luxurious accommodations with a vintage feel when you stay at the Omni Riverfront Hotel. ... more less
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- Also Known As:
- Wyndham Riverfront New Orleans Hotel New Orleans
- Wyndham Hotel New Orleans
- Wyndham New Orleans
- New Orleans Wyndham