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“Watch out they will try to rip you off”

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Omni Riverfront Hotel
Ranked #33 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 4 weeks ago

we just spent 12 nights at the hotel first week as vacationers then as evacuees from Irma. stay started out fine but things began to slip, not cleaning appropriately, cleaning later and later each day, not refilling toiletries etc. The topper came when after the conclusion of the first week and start of additional time we got a bill and discovered they charged us $75 for excessive cleaning, cleaning lady said they sanitized the rug and we got run around by other management for over a day. Mind you, we did not travel with animals and nothing got on the rugs. After much balking we finally managed after much teeth pulling to extract from them a $50 food credit, yet they never admitted they made a mistake. I do understand there were many evacuees at the hotel with animals but we were not among them and did not appreciate getting ripped off, yet we had no choice but to continue to stay there until we could actually get back home due to the hurricane. Housekeeping also got more and more lax over the duration of the stay. the location of the hotel was wonderful and beds were comfy but I value honesty over everything else and this hotel lacked honesty and integrity at least with dealing with us and I am sure others too, especially if they were unable to return home.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts
Thank michaelfV7465DE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tremise W, Executive Assistant at Omni Riverfront Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. We truly appreciate this information. We genuinely care about delivering memorable experiences to you. We truly apologize that something got in the way of that. We sincerely thank you again for your time, your feedback, and most of all your help in this important continuous improvement effort.


Thank you,

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Reviews (979)
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36 - 40 of 979 reviews

Reviewed 4 weeks ago

We were in room 524, a corner room with a view of the bridge and the Riverwalk, which was far from the elevator and ice maker as we had requested. (Those areas tend to be noisy.) The staff was friendly, the room was attractive and spacious with a very comfortable bed. Thanks, Mary, for the perfect room!

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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank wanderingoften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tremise W, Executive Assistant at Omni Riverfront Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback . We truly appreciate this information. Your stay being a great one is very important to us, and its great to know that yours was so enjoyable. Thank you again for your time and your feedback, and we would love to welcome you back again in the future.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is the second time I have stayed at the Omni and I was not dissappointed. The helpful front desk staff, the friendliness off the concierge service, dining staff, bar staff. Value for money, to be so close to everything is a bonus in any city. This hotel is across the road from the river walk shops and the Missippippi river

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank donaldrM5648MM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tremise W, Executive Assistant at Omni Riverfront Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback . We truly appreciate this information. Your stay being a great one is very important to us, and its great to know that yours was so enjoyable. Thank you again for your time and your feedback, and we would love to welcome you back again in the future.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The main downside was the noise outside of the hotel room. This is a nice hotel, but seems dated. The walk from the elevator to the room was unexpectedly long. It was a good price value, since we booked just hours before we checked in.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank shamins2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tremise W, Executive Assistant at Omni Riverfront Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback . We truly appreciate this information. Your stay being a great one is very important to us, and its great to know that yours was so enjoyable. Thank you again for your time and your feedback, and we would love to welcome you back again in the future.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We returned to the Omni Hotel Riverfront, having stayed there prior to a cruise a few years ago. This is a nice hotel with most of the desired amenities. It's in the developing warehouse district where many of the best new restaurants are opening. (Our new favorite is Galliano, just a block from the hotel.) At the Omni, you get quiet nights and an easy walk to the French Quarter. We generally park the car and leave it during our stays.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank 1952times2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tremise W, Executive Assistant at Omni Riverfront Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback . We truly appreciate this information. Your stay being a great one is very important to us, and its great to know that yours was so enjoyable. Thank you again for your time and your feedback, and we would love to welcome you back again in the future.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Riverfront Hotel

Address: 701 Convention Center Blvd., New Orleans, LA 70130-1655 (Formerly Wyndham Riverfront New Orleans)
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotel in New Orleans
#15 Business Hotel in New Orleans
#19 Romantic Hotel in New Orleans
#33 Family Hotel in New Orleans
Price Range: $178 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Riverfront Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
Recently renovated, the Omni Riverfront Hotel is located in the thriving Arts District of New Orleans. The hotel is just steps away from top attractions in the Big Easy, including the Ernest N. Morial Convention Center and the Contemporary Arts Center, and only blocks from the French Quarter. Enjoy modern and luxurious accommodations with a vintage feel when you stay at the Omni Riverfront Hotel. ... more   less 
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Also Known As:
Wyndham Riverfront New Orleans Hotel New Orleans
Wyndham Hotel New Orleans
Wyndham New Orleans
New Orleans Wyndham

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