My wife and I stayed here when we toured the ruins at Tikal with Roxy Ortiz. We flew from the US into Flores, where the hotel had arranged for a taxi to meet us at about 7:30 p.m. By the time we cleared customs and got to El Remate it was around 8:30. Because we did not know how late we might be arriving, we had asked if the hotel could provide dinner for us and they said of course. That began a pattern of the customer service we received.
When we arrived with our luggage, we were prepared to check into the hotel, take our bags to the room, and then eat, hopefully before we were too sleepy to eat it. Instead we were immediately seated, and Jorge, the manager, hauled all our luggage up to our cottage while we sat drinking water and Gallo beer. If I hadn't been so tired from the long flight I might have felt guilty. They asked if we wanted chicken or beef, and soon were served a nice Guatemalan dinner that I would call comfort food--a bean soup; beef, rice, and fresh tomatoes; and a chocolate cake that was sinfully rich.
We slept late the next morning. When I went down to the reception area, I found the woman who had prepared our meal the previous evening and asked her (in Spanish, Jorge and his wife and the hotel owner, Nancy, speak perfect English but the cook and the only waiter/steward we saw spoke only Spanish) when breakfast would be served. She answered, whenever we want. I told her I would check with my wife, and subsequently asked if 9 was OK. She said yes, and then I asked if we could have coffee earlier. I went to the ATM immediately across the street to get local currency, and by the time I was back, the coffee was waiting for me to take back to our room.
In part because of the hotel's good location and in part because Nancy is her mother, Roxy picked us up at the hotel to take us to Tikal and then returned us there. The next morning we needed to leave for the airport for our flight to Belize at 6:30, and Jorge arose earlier than usual to help take our bags back down to the car (we got up early and insisted on hauling at least some of our own bags that morning. Otherwise I would have felt too pampered and definitely guilty).
We walked around the surrounding gardens and pool, although we never had time to take a swim. We also spent a good bit of time at the local shops surrounding the ATM across the street, where we watched local artisans doing all sorts of work. We found some very good bargains in their shops. Overall, we could not have asked for a better base from which to tour Tikal. I highly recommend this hotel.
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- Also Known As:
- La Mansion Del Pajaro Serpiente Hotel El Remate