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Reviewed 9 March 2020

Nice hotel,
English are tolerated but certainly not welcomed.
On the final night i simply asked in a very polite manner to pay the final bar bill; the barman and waiter got aggresive and rude very quickly.
I will be returning to mayrhofen but will be staying at another hotel.
Please alpin lodge if you dont like the english people ...... do not allow us to book and stay here.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Sean8619
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
E2611, Inhaber at Zillergrund Rock – Luxury Mountain Resort, responded to this reviewResponded 20 March 2020

Dear Mr. Sean ,

we are very sorry to read your review.. We run our family business with a lot of heart and love and look forward to every guest. We look after our guests personally and everyone should feel comfortable with us.Our goal is that every guest has a good time with us in the Zillergrund and enjoys being with us on vacation.

Everyone is welcome in the Zillergrund, no matter what nation, what skin color or religon. It is a pity and sad that you accuse us of this and it really hurts us very much.
It is very sad to read your review.

You wrote us a day before your departure that you had a great time with us and that you would like to come back.

We are very sorry that you felt that you were not treated politely on your last evening. We would like to apologize for this. Of course we immediately tried to investigate what was happening
There was a misunderstanding with one of our bartenders, which may have arisen due to language barriers. You wanted to pay the beverage bill and our employee wanted to let you know that this is not necessary as all bills from your drinks have been booked on your room.
The most important thing for us is a friendly, loving and respectful treatment of our guests . That is why we immediately had a conversation with this employee and pointed it out again.
We would be very happy to welcome you again with us.

Yours faithfully, family Pfister

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2020

We can highly recommend anyone to stay at this excellent hotel operated by the Pfister family. Guests are given a warm welcome, and all the family and staff go out of the way to ensure that high standards of hospitality are maintained in your room, the bar, the restaurant and in the amazing spa.
The quality of the breakfasts, lunches and dinners are all excellent and the chefs are amazingly creative in their menus and presentation of dishes. We liked the late availability of the lunch buffet for those returning from the ski areas.
The option of the local ski bus or the hotel shuttle makes for ease of access to the town and lifts, but the walk into town is also an attractive 35 minute option - the uphill return walk is more of a challenge!
The pool and spa srea are amatch for any hotel facilities that we have experienced, with steam room, sauna and infa-red rooms complemented by quiet relaxation rooms. A small gym is adequate for most users, given that there are so many other activity options available: we particularly liked the heated water beds by the poolside, and the pool is very quiet during the majority of the day for those who want to have a serious swim. A children's games room is also provided.
There are plenty of very comfortable room choices on offer and we can recommend the Alpin Love choice as it offers extra space and a private sauna - luxury indeed! High quality beds and linen guarantee a good night's sleep.
We have stayed in only a few hotels that we would recommend without hesitation - this is most certainly one of them - wonderfullly enjoyable.

Room tip: Ask for a room facing down the valley for best outlook
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank malcsaville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 August 2019 via mobile

This is one fantastic hotel. The staff are phenomenal. Food is out of this world. You don’t get the normal Schnitzel stuff but rather creative and very yummy Austrian cuisine. The rooms are very nice and modern.
They did an especially nice job with the spa - extremely modern and cozy. Nice job.
What I liked best about this hotel is the location. The town of Mayrhofen is about 15-20 min away (by foot). The hotel is therefore in a gorgeous and very quiet place. I will most certainly come back.

Date of stay: August 2019
Trip type: Travelled solo
Thank cpcervelo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian P, Geschäftsführer at Zillergrund Rock – Luxury Mountain Resort, responded to this reviewResponded 19 August 2019

Wow, thank you sooooo much for this great review! We are more than happy about it and are looking forward to welcoming you again! Kind regards and all the best! Your family Pfister and the Team from the Alpin Lodge.

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Reviewed 10 July 2019 via mobile

We spent two days in Alpin Lodge and we had a very relax and peaceful time while being able to do different activities. The fact that the hotel is managed by 3 generations makes it even more special. Receiving the digestive from the 80 years old grand ma is really lovely too.

Date of stay: July 2019
Thank mathieup84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian P, Geschäftsführer at Zillergrund Rock – Luxury Mountain Resort, responded to this reviewResponded 22 July 2019

Dear Mr. Mathieu and your lovely Family,
thank you so much for your super feedback and for sharing it on tripadvisor! It was such a pleasure for us to welcome you in our hotel and to make that you had a good Time in the Zillertal. We hope to see you soon and wish you all the best! Best regards!
Family Pfister and Team

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Reviewed 20 March 2019

Our group of nine persons, including a child felt very welcomed in Alpin Lodge. Everything was just perfect - very modern and nice-looking rooms, comfortable beds. We also got a very good experience with the food - the buffet in the morning had a wide range of variety; the dinner consisted of many different courses which were super delicious every night! Besides that it had a great spa area for relaxing. We would like to thank all of the staff for the hospitality for making our stay pleasant! We really enjoyed our time in your lovely hotel.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Kaisa T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Christian P, Manager at Zillergrund Rock – Luxury Mountain Resort, responded to this reviewResponded 29 March 2019

Dear Kaisa,

Thank you for taking the time to share your experience and for this great feedback.
We are so happy about it and we are looking forward to welcoming you again!
Kind regards and all the best for you!

Family Pfister with the whole Team

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