We stayed here as part of a Tui package. The room was comfortable and a small problem was resolved promptly. We were slightly alarmed when Willy started his evening entertainment- our balcony was just above and posters claimed he sang every evening until 11.30pm. Thankfully, Willy stopped at about 10pm during our stay so not too intrusive. Our great disappointment was the quality of service from staff which was often surly and sometimes rude. The most shocking service from the reception staff. Dining staff seemed very unhappy in their work and this made mealtimes stressful. There were exceptions and Alexander and the delightful Spanish waitress worked hard to ensure guests felt welcome. This is a hotel of two halves. The newer part of the hotel, closest to the food buffets, looked lovely. Unfortunately, we were in the furthest dining room which meant quite a walk to collect your food and return to your table.

We would return to Mayrhofen but would not return to this hotel which seemed to treat some guests with naked contempt.

Stayed here as part of a TUI packaage, but didnt really have much contact with TUI, but then didnt require it either.
Checking in was fine, and being shown to your room was a nice touch, we had paid a bit more for our room and were rewared with a room with famtasic view over the garden , pool and mountains. Shower over over bath was better than most hotels. In general room was clean and tidy.There balony was large and private. used the pool a couple of times and was a great way way to cool down after a days walking.. But be aware there is no shallow part, its 1.8m deep all the way across. Didnt use the spa facilities. The selection of cakes in the afternoon was a good, but could have down with a coffee to go with it.
There were a few things that let this hotel down. The shampoo/body wash in the bathroom was empty all th etime we were there. We made use of the fridge in the room with a few cold beers, and used the glasses supplien in the room, but these were never cleaned.
Breakfast was fantastic, everying you could possibly want.
Dinner should have been good, 5 courses of reasonable standard food. But the service was appalling, waiters couldnt decide who was meant to serve us, so didnt bother at all. Some evenings other guests had to point out we had been waiting 20 minutes or more. And when they did, made out they were doing us a favour.Once we were on our third course before we could get a drink. One waiter made jokes about the British to german speaking couples (yes we understood the jist of it)& Insisted we ordered in german, we would happy have done so but as the menu was purley in. English was difficult to do so. We ended up timing the service to pass the time. worst was 2.5 hours. Certainly missed out on alcholl sales as no one asked, more than once..Thankfully towards the end of the two weeks , we were allocated a new waitress, who was much better.
Relaxing in the garden in the evening could have benifted form being able to get a drink, could only seem to get one if we sat around the front in the entertainment area, order adrink and take it back.
Reallly wanted to like this hotel, it has so much potential, but service was so bad it would stop me going again.
Go to Mayrhofen its great, but maybe not this hotel. Passed my comment to TUI, but received no reply

I stayed in the annex of this hotel when skiing and ate in the main hotel.
The annex was a mix of very small single rooms or slightly larger twin rooms.
Clean but very, very basic. Rooms had half baths which were a health hazard when you had to get out from a higher base, potentially very dangerous.
I ate in the main hotel in the area which seemed to be reserved for English speakers. The most basic area compared to the modern area for other guests.
This was either a choice of the hotel or our tour operator paid a lot less.
Food was very average with slow service due to the lack of staff.
Location close to train station so good for accessing other areas.