Booked this hotel in spite of some of the previous reviews, but found it great value for money. Had a room for 3 adults, and the room was massive, the bathroom was also huge, it was actually bigger than the whole room we had in France in January! We had a couple of issues (light bulb blew and tripped the electrics, the night guy didn't know where the fuse box was, the guy on reception fixed in next day in minutes, also the safe stopped working,) but neither too major. Staff were ok, not overly friendly, but pleasant enough. Breakfast was not extensive, but adequate. Tip. Go B&B and eat out, plenty of choice to suit any budget. Evening meal is taken at a hotel up the road, it was ok, but not the same as was being served to their own guests. We were in the main hotel, so can't comment on the annex rooms, but ours was fine, traditional Austrian, but clean warm (too warm, slept with window open), with fresh towels every day. Would I go back? Definitely. Just been looking on Crystal (there's another story) website, £535 3 week in Jan 2020. Cheapest on there. Crystal get worse. We are regular travelers/skiers/boarders, we know what to expect and how to get around. We saw a Crystal rep at the airport on arrival, didn't travel on coach with us, then again when we got picked up for return, again, didn't travel on the transfer bus. They seem to want to do everything by their App, but it doesn't bode well for anybody who actually needed their help.