I'm a mainlander who was here for 1 night on a work trip. So after reading reviews & checking prices, I knew that this was an average 1-2 start hotel, with pricing that is hard to beat on this island.
Front desk staff was pleasant, hotel does have kind of a 'run down' look to it, and the room was a bit noisy, but ok. But just think Motel 6 with a great view, and remember that pretty much everybody is here because it was all they could afford to spend. I'd stay here again for work, but I'd probably pick a more upscale place for vacationing. Btw, keep in mind that the pace on the Big Island is more relaxed than the more commercial Hawaiian islands, so people aren't in as big of a rush, service is not what you may be used to, but the people are generally more pleasant all around on the Big Island.
Bottom line is that for a 3,4 or 5 star hotel, it would be awful, but for a 1-2 star hotel offering discounted prices, it wouldn't be fair to rate it below average. Not my idea of a vacation spot, but no surprises.