Dear Evelyn G,
Thank you for taking the time to submit a review from your recent stay. We appreciate all feedback, and we strive to improve with each and every stay!
I am sorry to hear about the mix up regarding the billing to your credit card, however I am pleased that it was able to be resolved quickly and we were able to 'Make it Right' .
Thank you very much for your kind comments regarding our Staff. They are our greatest asset, and make the effort to go above and beyond for each and every guest.
I'm glad that you had a clean, warm room and hope that overall, you had a comfortable stay. We are always more than happy to allocate you a room fitting of your preferences.
We hope that you will choose the Hilton next time you are in Anchorage and we look forward to welcoming you back.
Thank you,
Steve R.
Director of Sales and Marketing