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Reviews (314)
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All reviewsburger theorypool areathe indoor water parkattached restauranttd ameritrade parkhot tubold marketcoffee barhotel restaurantsofa bedcenturylink centerthe hotel offersshuttle servicefront desk staffroom was largeking suitebeds were comfortable
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28 - 33 of 314 reviews
Reviewed 9 August 2017

The staff and front desk staff were very friendly and accommodating. The art was nicely chosen and trendy. The pool area was unbelievable!! The room and bathroom were very accessible and comfortable. The location was very nice. The restaurant attached was average. But , we enjoyed not having to go out to dinner.

Room Tip: Be very specific on your needs and wants.
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank mjgreer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantEnterprises, General Manager at Holiday Inn Omaha Downtown Airport, responded to this reviewResponded 15 August 2017

Dear mjgreer,

Thank you for being our guest! We surely do appreciate your kind words and you taking the time to review the Holiday Inn Downtown Omaha. We are so glad that you were able to enjoy your stay. Can't wait to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

The holtel was clean and the clerks were very friendly and helpful. We took a shuttle to many of our destinations and they were fast at pick and helpful with questions. The pool area was great for young kids though a little dated and could have used some maintenance, but still super fun. No continental breakfast or coffee but they did,have a coffe bar to purchase some. The restaurant down stairs was good but pricey for the portions. And served a small breakfast menu and mostly burgers. I would suggest this hotel to families its close to everything you want to do and not drive!

Stayed: August 2017, travelled with family
Thank Cdmar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Pool area, Rooms were excellent!! Visited restaurant staff was amazing! Had a little guy who didn't sleep very well so I walked around with him in the lobby to avoid disturbing other guests... all front desk staff we had contact with were absolutely wonderful!! Diffently will be back! Thanks for making our stay wonderful!

Stayed: August 2017, travelled with family
Thank Sarisha1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

We booked through hotwire and got an awesome deal at like $62 a night, when I saw this had a water park in the hotel I showed my daughter and she was super excited. We had so much fun playing in the water slides and hot tub and pool area. Although the hot tub could be a little warmer and the jets a little stronger.
We had dinner at the in hotel restaurant and the waiter was super nice and the food was good and reasonably priced.
Beds comfortable and it was a quiet room. Will definitely be staying again if we can!

Stayed: August 2017, travelled with family
Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnantEnterprises, Manager at Holiday Inn Omaha Downtown Airport, responded to this reviewResponded 7 August 2017

Hi Megan,
Thank you for choosing the Holiday Inn Downtown for your recent stay in Omaha. We are so glad to see that you and your daughter had such a great time staying with us. We appreciate you taking your time to tell us about your experience. We hope that you will come back and play with us again.
Sincerely,
Jill Wagner
Assistant General Manager

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Reviewed 28 July 2017 via mobile

So if you're in town for a convention or a sporting event, then this is the hotel for you! Perfectly located close to these events. If on the other hand, you're just travelling through then go another 20 minutes up the road to the Holiday Inn Express.

Much like dating a model, great exterior but no personality!

The staff is more interested in anyone but you their customer. Floating bugs in the hot tub were met with a "I'll have someone look at it." Not with an "I'm sorry to hear that!". Then I almost impaled myself with a dental floss thingy that was left on the sitting chair in our room. Then there was the ants. Like I said, great exterior. Looks modern, fresh, and inviting but beneath the surface it's just not right.

I gave a 3 out of 5 because if the staff's attention to service and the cleanliness improved it could be an all-star place to stay. Until then, unless you need to be close to downtown, find another HIEx.

Stayed: July 2017, travelled as a couple
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Omaha Downtown Airport, responded to this reviewResponded 11 August 2017

Hi Scott M,

Thank you for your candid review, highlighting not only the bad but also the good points of your stay. We are glad to hear you found our hotel modern. On the other hand, I am so sorry to see you did not fully enjoy your overall experience with us, particularly with the customer service you received and the issue with cleanliness you encountered during your stay. Thank you for bringing your observations to our attention so we can continue to work on areas where we may have opportunity.

Again, many thanks for your feedback and for staying with us. We want your experiences with us to always be rewarding and look forward to serving you again should your travels bring you back to our area. Have a wonderful day!

Sincerely,

Connie D
Case Manager
IHGService

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