Understaffed. Regular check in isn't until 4pm and STILL the rooms weren't ready at 4:20 when we arrived. The lobby was full of families waiting for a room.
The location, a MILE from the zoo, across the interstate and a major road should not let them name themselves as being AT the zoo. They are NOT. After all the walking in the hot zoo, walking a mile back to the hotel is torture. If this is your main draw, why not add a complimentary shuttle to the zoo entrance???
All this aside, the hotel was a wreck. The front lobby was in complete disarray. Hopefully they are in the middle of remodeling. There was painting going on in one hallway, but the entire hotel that we saw, two wings, upstairs and down, were partially painted, with wallpaper hanging off the wall. Why not do one hall completely and then move on? There were kids running in the halls that had just been painted. I'm sure more than one family went home with ruined clothes.
The coffee maker in the lobby was broken. The water dispenser and juice machine were broken. The restroom in the lobby was out of order. Our room door was misaligned and only latched if we slammed it (sorry, neighbors!!!). Our non-smoking room reeked of smoke and there were burn marks in the bedspreads. Room had a desk but no desk chair.More
- Free Wifi
- Free parking
- Room service