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Reviewed 8 June 2021 via mobile

Terrible experience! They over-booked rooms so when we got there with our Priceline confirmation number, we were told there weren’t any rooms left. Ty told us there was one out-of-order room. She stayed past her shift, cleaned the room, changed the bedding, made the beds, and tried to fix the toilet so that our kids would have a place to sleep. I really appreciated her empathy for our situation. However, the hotel lobby and parking lot reeked of marijuana, the dumpsters out front were overflowing with garbage, the lobby bathroom’s floor was dirty and there were no paper towels, and the walls were half repainted. The other desk clerk showed up 45 minutes late for her shift, and when we told her what was going on, she ignored us and then wouldn’t even verify our room situation over the phone with Priceline. This hotel needs to be cleaned, renovated, and hire better staff. It is really unfortunate how badly it’s gone downhill since we stayed here three years ago. I hope that management starts addressing these problems instead of denying them so that this hotel can be a safe, clean, and family-friendly place again!

Date of stay: June 2021
Trip type: Travelled with family
Thank Flyer08883983930
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 June 2021

Understaffed. Regular check in isn't until 4pm and STILL the rooms weren't ready at 4:20 when we arrived. The lobby was full of families waiting for a room.

The location, a MILE from the zoo, across the interstate and a major road should not let them name themselves as being AT the zoo. They are NOT. After all the walking in the hot zoo, walking a mile back to the hotel is torture. If this is your main draw, why not add a complimentary shuttle to the zoo entrance???

All this aside, the hotel was a wreck. The front lobby was in complete disarray. Hopefully they are in the middle of remodeling. There was painting going on in one hallway, but the entire hotel that we saw, two wings, upstairs and down, were partially painted, with wallpaper hanging off the wall. Why not do one hall completely and then move on? There were kids running in the halls that had just been painted. I'm sure more than one family went home with ruined clothes.

The coffee maker in the lobby was broken. The water dispenser and juice machine were broken. The restroom in the lobby was out of order. Our room door was misaligned and only latched if we slammed it (sorry, neighbors!!!). Our non-smoking room reeked of smoke and there were burn marks in the bedspreads. Room had a desk but no desk chair.

Date of stay: June 2021
    • Value
    • Location
    • Service
1  Thank Kayleen A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 May 2021

Horrible place!!! Do NOT stay!!! They gave someone's room to someone else, so they were walked in on. Rooms smelled like smoke, very poor customer, stood in line for over 45 minutes to check in. They started to play room roulette and taking chances if the rooms were occupied. VERY BAD EXPERIENCE!!!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank AjT157
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 April 2021 via mobile

Absolutely disappointed in the fact this is listed like a family formerly hotel for those visiting the zoo. Very dirty. We were able to check out without getting any fees, but I am not sure why any trip helping website would allow this place to be promoted

Room tip: Don’t waste your time go somewhere else
Date of stay: April 2021
Trip type: Travelled with family
1  Thank Inspire44638917500
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 March 2021

Nastiest hotel I have ever been to. Contacted manager before posting these pictures and she didn’t care.

Black mold under cabinet, rotting mattress, filthy hallways, everything in bathroom was rusting, staff did not follow mask rule, pool was closed, shady activities going on in parking lot.

DON’T STAY HERE!

Date of stay: March 2021
Trip type: Travelled with family
1  Thank rebekah9876
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dawn Yopp, General Manager at Comfort Inn at the Zoo, responded to this reviewResponded 11 March 2021

We appreciate the opportunity to review the guest's concerns. Upon further review, the guest was advised properly and no further compensation or refund will be considered at this time. because the pictures you have provided are not of my hotel. Should the guest have any additional questions or concerns we invite them to reach out to us directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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