Raneisha at the front desk was an absolute delight and extremely helpful! Gave some great suggestions for places to dine locally. The hotel itself was gorgeous centrally located in the heart of Omaha. The hotel was packed because of an event but well planned out
Dear Terrence,
We are so pleased that your recent stay at Hilton Omaha was a pleasant experience, and we appreciate the time you took to share this review. It is wonderful to know you were met with perfect hospitality at our front desk from Raneisha, and that our location worked so well for your needs. We hope to welcome you back should you require accommodations in Omaha in the future!
Hilton Omaha Leadership
The room was great. Stay was great. But I want to talk about the lady who checked us in. Her name was Tessa, and she was so nice. We had a mess up on our reservation and she helped us right through it. She was as friendly as could be. It was so nice to have someone so nice and helpful. That seems to be missing these days. I hope this gets back to her as she rates a 10 for service
Dear Pat,
Thank you for sharing your experience. It’s wonderful to hear that your stay and room met your expectations. Tessa’s dedication and kindness made a significant impact on your visit, and her exceptional service truly stands out. Your feedback will be passed along to her, as it is clear she went above and beyond to ensure a smooth check-in process. Your appreciation is invaluable, and we look forward to welcoming you back to Hilton Omaha.
Hilton Omaha Leadership
Raneisha is amazing! I was having some issues with my reservation, but Raneisha fixed everything quickly! She greeted me with a friendly smile and her amazing personality made me feel very welcomed. She provided this guest a 5 star experience!
Dear John,
Thank you for your fantastic review of Hilton Omaha. We’re delighted to hear that Raneisha provided you with an excellent customer experience. It’s wonderful to know that she was able to resolve your reservation issues quickly and made you feel so welcomed with her friendly smile and amazing personality. We’ll be sure to share your kind words with her. We look forward to welcoming you back for another 5-star experience!
Hilton Omaha Leadership
Hotel looks a bit old - bedding is ok - staff was friendly - rooms are quit small - there is a little shop but it’s very expensive - lots of free parking around the hotel - lots of people in the hotel - price was ok - they have a pool - ok for one night stop
Dear Dennys34,
Thank you for sharing your experience. Our staff takes great pride in their service, and we will surely pass along the kind words. It's unfortunate that our accommodations were not as large as expected. Should you return to the area, it would be a pleasure to host you again.
Hilton Omaha Leadership
Special thank you to Ken, our Hilton shuttle service driver
Ken was personable and professional .
He was very informative .
The room at the Hilton was immaculate.
Breakfest was good .
Servers and bartenders were friendly and attentive.
Thank you to Hilton and their staff.
Thank you for your excellent review. We're thrilled your time with us was so wonderful. At Hilton Omaha, we strive to go above and beyond to ensure our guests have a memorable experience, so it's not surprising that Ken and the rest of our dedicated team took such excellent care of you and made you feel so valued. You can be sure we'll pass your praise along. Thank you for highlighting the high standards of cleanliness we adhere to and our sensational breakfast. It was truly our pleasure having you here, we'd be delighted to welcome you back.
Hilton Omaha Leadership
