Front Desk Supervisor ‘Neeraj’ knows customer service! I can't, thank him enough and his professionalism. When I had an emergency, he was able accommodated and helped me out tremendously. Happy he was the one that served me at the time. Hilton is my choice, because of this service. ‘ Thank
You Selasse’
Dear Samson,
Thank you for your wonderful feedback! We're delighted to hear that Neeraj provided exceptional service and was able to assist you during a challenging situation. It's great to know his professionalism made such a positive impact on your experience, and we look forward to welcoming you back for many more stays.
Hilton Omaha Leadership
Raneisha provided excellent service on a daily basis at the reception desk. She recommended restaurants, places to visit, and was very welcoming each day. She even convinced me to become a Hilton Honors reward member during my stay. Thank you Raneisha! Hilton Omaha should be thankful to have you on their staff!
Dear Varion,
Thank you for your excellent review. We’re thrilled your time with us was so amazing! At Hilton Omaha, we strive to go above and beyond to ensure our guests have a memorable experience, so it’s not surprising that Raneisha took such wonderful care of you and made you feel so valued. You can be sure we'll pass your compliments along! It was a pleasure having you here, and we look forward to seeing you again soon for another fantastic experience.
Hilton Omaha Leadership
Stayed four days for a convention at the CHI. Rooms were clean and stylish. Pillow top bed comfortable with soft sheets and two pillow options each. Interstate exchange outside our window but room was very quiet. Someone at convention stayed at the Marriott and also had the interstate out his window and said he couldn’t sleep from the noise, also he had no skyway to CHI. As diamond club member, the gentleman that checked us in was able to accommodate a top floor upgrade request. Did not eat at hotel restaurant since conversation fed us but menu looked good, used our $15/each diamond credit at the pantry store with the Starbucks. Easy walk to downtown and the Bob Kerrey pedestrian bridge. Felt safe walking, hotel area was fine, but downtown homeless seems to be getting worse. Parking garage felt safe, but self parking price went up to $29 from $25 right before our stay.
Dear Krista,
Thank you for sharing your experience! We’re glad you enjoyed a comfortable and quiet stay with us, especially during such a busy convention. It's great that our team was able to provide a top-floor upgrade for you—our Diamond Club members are always appreciated. We're happy you found our location convenient for exploring downtown, and we'll be sure to take your feedback into account. It was a delight having you as our guest, and we hope to welcome you back to Hilton Omaha for another seamless visit soon!
Hilton Omaha Leadership
This was a nice Hilton and the check in and check out experience was good. The valet people are really helpful and offer super service, which is appreciated. The room was clean and the view was nice. The only issue was that our room was a mile to get to. The live music and atmosphere was also good.
Dear Crystal,
Thank you for sharing your experience. It’s gratifying to hear that the seamless check-in and check-out procedures, combined with the attentive valet service, contributed to a pleasant stay. The clean room and attractive view added to your comfort. We’re also pleased that the lively music and vibrant atmosphere enhanced your visit. Your feedback regarding the distance to your room is appreciated and we apologize for any inconvenience. We look forward to welcoming you back to Hilton Omaha.
Hilton Omaha Leadership
Neeraj at guest registration was amazing. Efficient, polite, professional, and helpful. He helped with everything I had questions about, how to receive a package that was being delivered, the best place is to grab a quick bite. Thank you for making my stay great.
Thank you for your kind words! We’re thrilled to hear that Neeraj made such a positive impact on your stay with his professionalism and helpfulness. We’ll be sure to pass along your appreciation to him. We look forward to welcoming you back for another great stay!
Hilton Omaha Leadership
