Amazing service by mackenzie. I have never had better service at the double tree. Nice warm cookies and a clean bed. Top 10 experience ever. Parking was easy. Staff was very helpful. Settled right in. Clean sheets. Definitely taken care of here.
Hello. Thank you for sharing your experience! We're delighted to hear that Mackenzie’s service stood out and made your stay exceptional. We are glad you enjoyed the warm cookies, easy parking, and clean accommodations. We look forward to welcoming you back for another outstanding stay!
Always enjoy my stay at this hotel….
Mackenzie at the front desk is AWESOME.
Clean rooms and great breakfast in the morning.. Not to mention the location..
Walking distance to most bars and eateries…..Great place to stay without a doubt.. Thanks to Mackenzie for providing great customer service
Hello. Thank you so much for your fantastic review! We're thrilled to hear that Mackenzie made such a positive impact on your stay with her excellent customer service. It’s great to know you enjoyed our stay. We look forward to welcoming you back!
DO NOT STAY HERE. Worst place ever.
First night I had no hot water, next morning they moved me to another room. Thee next morning I woke up to water coming through my ceiling from room above in the shower. Posting picture. Would post vise but it will not let me. Demanded a refund.
Hello. We apologize for the challenges you faced during your stay. The issues with hot water and the leak from the ceiling are unacceptable, and we understand your frustration. This is not the experience we strive to provide, and we will be addressing these concerns immediately. We appreciate your review and hope to have the opportunity to offer you a much better experience in the future.
I always know when I stay at a Hilton property, I will be treated right and the bed will be comfortable. This stay was no different. Nautica went out of her way tone sure we were happy with our stay. There was an issue with the first room she assigned us and was quick to make it right for Mom and myself.
Hello. Thank you for your kind words and loyalty to Hilton. We're delighted to hear that you enjoyed a comfortable stay and that Nautica ensured your satisfaction by promptly addressing the room issue. We look forward to welcoming you and your mom back for another great experience.
Nice hotel. Walkable to many downtown items. Parking is easy. Rooms were clean. Service was friendly.
Received a diamond upgrade to a slightly larger room. Bed was comfortable. Everything in room worked. Baby Starbucks you can use your daily credit towards.
Was a pleasant stay.
Hello! Thank you for sharing your experience! We’re glad you enjoyed the comfort and convenience of our location, and that our team made your stay enjoyable. It’s great to hear the Diamond upgrade and easy parking added to your visit. We look forward to welcoming you back for another pleasant stay!
