The hotel is beautiful and is in a nice location. Mackenzie was the greatest receptionist. She was very kind and helpful getting us checked in. My room was clean and had everything I required for a great night sleep. Would recommend to everyone traveling to Omaha.
Thank you for your wonderful review! We're thrilled you enjoyed your stay and that Mackenzie made such a positive impression during check-in. It’s great to hear your room provided the comfort you needed for a restful night. We appreciate your recommendation and look forward to welcoming you back to Omaha!
I want to recognize this hotel sales team and staff here in Omaha. I’ve stayed at this property many times. I recently called to verify a few things and was treated with professionalism and kindness. Kelly Nixon and the staff went above and beyond. The thing is they didn’t have to but they took the extra time and cared about the customers experience. This should be a model for how other properties treat their customers. Job well done Kelly, Ben and Kori! Look forward to staying many more times.
Hello. Thank you for your kind words! We're thrilled to hear that Kelly, Ben, Kori, and the entire team made such a positive impression during your recent experience. Going above and beyond for our guests is something we take great pride in, and it's wonderful to know their dedication stood out. Your feedback truly inspires us, and we look forward to welcoming you back for many more stays!
Amazing service by mackenzie. I have never had better service at the double tree. Nice warm cookies and a clean bed. Top 10 experience ever. Parking was easy. Staff was very helpful. Settled right in. Clean sheets. Definitely taken care of here.
Hello. Thank you for sharing your experience! We're delighted to hear that Mackenzie’s service stood out and made your stay exceptional. We are glad you enjoyed the warm cookies, easy parking, and clean accommodations. We look forward to welcoming you back for another outstanding stay!
Always enjoy my stay at this hotel….
Mackenzie at the front desk is AWESOME.
Clean rooms and great breakfast in the morning.. Not to mention the location..
Walking distance to most bars and eateries…..Great place to stay without a doubt.. Thanks to Mackenzie for providing great customer service
Hello. Thank you so much for your fantastic review! We're thrilled to hear that Mackenzie made such a positive impact on your stay with her excellent customer service. It’s great to know you enjoyed our stay. We look forward to welcoming you back!
DO NOT STAY HERE. Worst place ever.
First night I had no hot water, next morning they moved me to another room. Thee next morning I woke up to water coming through my ceiling from room above in the shower. Posting picture. Would post vise but it will not let me. Demanded a refund.
Hello. We apologize for the challenges you faced during your stay. The issues with hot water and the leak from the ceiling are unacceptable, and we understand your frustration. This is not the experience we strive to provide, and we will be addressing these concerns immediately. We appreciate your review and hope to have the opportunity to offer you a much better experience in the future.
