We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Kelly V

Front desk Mackenzie👍🏼

5.0 of 5 bubblesReviewed 26 Sept 2024
Mackenzie at the front desk was very helpful and friendly. She really made us feel like we were guests! Thanks for all your help. She is a great employee!!
I had an issue with my TV not being hooked up to a network and maintenance came right up and fixed it!
Date of stay: September 2024
Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this review
Responded 27 Sept 2024
Thank you for your review! We're so happy to hear that Mackenzie made you feel right at home with her friendly and helpful service. We agree—she's a great part of our team! We're also glad our maintenance team was able to quickly resolve the TV issue. We hope to welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
S$133
S$128
  • Priceline
    S$128
  • Skyscanner.com
    S$128
  • Hilton
    S$128
0.6 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Pool
Exterior
S$175
Fully refundable
  • Official Site
    S$166
  • Skyscanner.com
    S$138
  • Expedia.com
    S$166
0.5 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Restaurant
S$126
  • Hampton
    S$126
  • Vio.com
    S$124
  • Expedia.com
    S$126
1.0 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Pool
S$137
  • Priceline
    S$137
  • Skyscanner.com
    S$118
  • DoubleTree
    S$137
8.2 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Free parking
Hilton Omaha
S$194
  • Priceline
    S$194
  • Skyscanner.com
    S$189
  • Hilton
    S$194
0.7 km from Doubletree By Hilton Hotel Omaha Downtown
Pool
Heated pool
S$272
  • Expedia.com
    S$272
  • Skyscanner.com
    S$212
  • Priceline
    S$272
0.7 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Pool
Exterior
S$155
S$149
  • Priceline
    S$149
  • Skyscanner.com
    S$148
  • Hilton
    S$149
21.4 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Free parking
Entrance
S$65
S$64
  • Expedia.com
    S$64
  • Skyscanner.com
    S$65
  • Priceline
    S$64
12.1 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Free parking
  • Booking.com
    S$126
  • Homewood
    S$126
  • Priceline
    S$126
1.0 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Pool
  • Booking.com
    S$151
  • Kimpton
  • Priceline
    S$151
2.5 km from Doubletree By Hilton Hotel Omaha Downtown
Free Wifi
Pool
View more hotels in Omaha
Reviews (1,601)
Filter reviews
1,601 results
Traveller rating
556
350
284
201
210
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
556
350
284
201
210
Show reviews that mention
All reviews cookies double tree shuttle service breakfast buffet omaha downtown free shuttle conference concert zoo
Selected filters
Filter
Updating list...
21 - 26 of 1,601 reviews
Reviewed 27 September 2024

We stayed in the downtown Doubletree by Hilton and when we checked in, Mackenzie was amazing! She got our five separate keys ready to go and served us five delicious, warm cookies with a smile. When I had a question about another reservation coming up, she was eager to help!! Thanks for making our stay better Mackenzie!!

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lori M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 27 September 2024

Thank you for sharing such a great review! We're so glad to hear that Mackenzie helped kick off your stay with a warm welcome and our DoubleTree cookies! It's wonderful to know she was able to assist with your upcoming reservation too. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2024

The hotel is beautiful and is in a nice location. Mackenzie was the greatest receptionist. She was very kind and helpful getting us checked in. My room was clean and had everything I required for a great night sleep. Would recommend to everyone traveling to Omaha.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank corey t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 27 September 2024

Thank you for your wonderful review! We're thrilled you enjoyed your stay and that Mackenzie made such a positive impression during check-in. It’s great to hear your room provided the comfort you needed for a restful night. We appreciate your recommendation and look forward to welcoming you back to Omaha!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2024 via mobile

I want to recognize this hotel sales team and staff here in Omaha. I’ve stayed at this property many times. I recently called to verify a few things and was treated with professionalism and kindness. Kelly Nixon and the staff went above and beyond. The thing is they didn’t have to but they took the extra time and cared about the customers experience. This should be a model for how other properties treat their customers. Job well done Kelly, Ben and Kori! Look forward to staying many more times.

Room tip: Call, for anything!!!! They will make you feel like family.
Date of stay: September 2024
Trip type: Travelled on business
Thank H9510FTrichardb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 23 September 2024

Hello. Thank you for your kind words! We're thrilled to hear that Kelly, Ben, Kori, and the entire team made such a positive impression during your recent experience. Going above and beyond for our guests is something we take great pride in, and it's wonderful to know their dedication stood out. Your feedback truly inspires us, and we look forward to welcoming you back for many more stays!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024 via mobile

Amazing service by mackenzie. I have never had better service at the double tree. Nice warm cookies and a clean bed. Top 10 experience ever. Parking was easy. Staff was very helpful. Settled right in. Clean sheets. Definitely taken care of here.

Date of stay: September 2024
Trip type: Travelled on business
Thank nathanwL4546GO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 23 September 2024

Hello. Thank you for sharing your experience! We're delighted to hear that Mackenzie’s service stood out and made your stay exceptional. We are glad you enjoyed the warm cookies, easy parking, and clean accommodations. We look forward to welcoming you back for another outstanding stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024

Always enjoy my stay at this hotel….
Mackenzie at the front desk is AWESOME.
Clean rooms and great breakfast in the morning.. Not to mention the location..
Walking distance to most bars and eateries…..Great place to stay without a doubt.. Thanks to Mackenzie for providing great customer service

Date of stay: September 2024
Trip type: Travelled on business
Thank I744JAanthonyr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 23 September 2024

Hello. Thank you so much for your fantastic review! We're thrilled to hear that Mackenzie made such a positive impact on your stay with her excellent customer service. It’s great to know you enjoyed our stay. We look forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews