Room was updated & clean. Beds are quite comfortable, too. Common areas are well maintained.
Check-in experience couldn't have been easier, especially at a busy time of the evening.
Brooke was super pleasant and snagged us the last warm cookie while the other were being prepared, which didn't hurt anything! Will definitely stay here again when traveling to Omaha.
Thank you for your wonderful review! We're thrilled you had a clean and comfortable stay and that check-in was a breeze. We'll be sure to pass along your kind words to Brooke for making your experience extra sweet with that warm cookie! We look forward to welcoming you back on your next trip to Omaha!
Brooke at the front desk was an absolute delight! She was so sweet and helpful! She Helped with any questions or issues I had with the biggest smile on her face! The man working the airport shuttle was also just a delight and greeted me with a smile!
Hello! Thank you so much for your kind words! We're thrilled to hear Brooke and our shuttle driver made your stay even more enjoyable with their helpful and welcoming service. We'll be sure to pass along your compliments to them. We look forward to welcoming you back soon!
Brooke was amazing and super sweet. Hotel was nice and beds were comfortable. The environment was very nice. The breakfast was ok. The pancakes were hard and even when they brought out fresh ones they were still hard. The staff for the most part was good but Brooke hands down was awesome
Thank you for sharing your experience! We're thrilled to hear that Brooke's warm and personable service made such a positive impression. It's great to know you found the hotel comfortable and enjoyed the environment. We apologize for the issue with the pancakes and appreciate your feedback—we’ll work on improving that. We look forward to welcoming you back for another stay and ensuring everything is just right!
There were a couple hiccups finding a room but Brooke at the front desk was extremely helpful getting us a room! I felt like a pain since we had to change rooms more than once but not only did she make sure we ended up in a comfortable room for our stay, she provided breakfast vouchers for the bit of inconvenience. Great service all around.
Thank you for your kind words! We’re thrilled to hear that Brooke made such a positive impact on your stay, going above and beyond to ensure you were comfortable. We apologize for the hiccups in finding a room but are glad Brooke's service and the breakfast vouchers helped make it right. We look forward to welcoming you back for another great stay!
MACKENZIE WAS A BREATH OF FRESH AIR, VERY PLEASANT & POLITE CUSTOMER SERVICE REPRESENTATIVE😍
I WOULD DEFINITELY COME BACK TO THIS HOTEL🙌🏽
MACKENZIE WAS VERY KNOWLEDGEABLE ABOUT THE HOTEL AND SHE WAS VERY INFORMATIVE.
MACKENZIE IS THE PERFECT PERSON YOU WANT TO ENCOUNTER AFTER A LONG DAYS WORK OR TRAVEL ENDEAVOR‼️
Thank you so much for your enthusiastic review! We're thrilled to hear Mackenzie made such a positive impact on your stay. Her warm and knowledgeable service is exactly what we strive for, and we’re glad she was a breath of fresh air after your travels. We can't wait to welcome you back! 🙌🏽
