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Eli B

Staff made this place memorable

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
The staff made this stay very worthwhile. Michelle at the front desk was very communicative and helpful. Dennis and Mark operated the shuttle so efficiently and made the ride enjoyable with their stories and knowledge of the area, their pride shown through. Domingo in housekeeping was awesome.
Date of stay: January 2025
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this review
Responded 3 weeks ago
Hello Eli. Thank you for your kind words! We're thrilled to hear that Michelle, Dennis, Mark, and Domingo made your stay so memorable. Our team takes great pride in providing exceptional service, and we’ll be sure to share your feedback with them. We hope to welcome you back for another great stay soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,601)
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Reviewed 3 weeks ago

This Hotel is conveniently located in Downtown Omaha within walking distance to food and bars..Ive stayed here many times for business and MacKenzie at the front desk is AMAZING every single time...I always look forward to staying at this hotel and receiving MacKenzies warm welcoming smile and greeting....

Date of stay: January 2025
Trip type: Travelled on business
Thank I744JAanthonyr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 3 weeks ago

Thank you for your loyalty! We're thrilled to hear MacKenzie makes your stays exceptional. We look forward to welcoming you back!

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Reviewed 3 weeks ago

Very pleasant, friendly, short and sweet the fastest check-in after a long day of flying around the country with me and crew members +2 mechanics got to the front desk room keys were ready. We signed in leave our member numbers and we were done. thank you.

Date of stay: January 2025
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Igor P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your review! We're glad to hear your check-in was quick and seamless after a long day of travel. It’s great to know our team had everything ready for you and your crew. We appreciate your stay and hope to welcome you back soon!

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Reviewed 21 December 2024

Business colleagues highly recommended I stay at the Double Tree in downtown Omaha for its staff, rooms and location. From the moment I arrived, the staff welcomed me as if I was a long time, customer or old friend. The front desk addressed every question with kindness and respect, friendly drivers shuttled me to and from various restaurants when the December weather was too cold cold for me to walk. The food and bar service were timely, convenient, and satisfying. A shoutout to Mackenzie for being the friendliest front desk support I have ever known. She was quick to be helpful and was empowered by her management to make decisions that made my three stay most memorable. I highly recommend this hotel for any business traveler. Thank you Mackenzie and team.

Date of stay: December 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fred P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 24 December 2024

Hello Frederick. Thank you for your wonderful review! We're so glad you had such a positive experience during your stay. It’s great to hear that Mackenzie and the rest of our team made your visit memorable with their kindness and excellent service. We truly appreciate your recommendation and look forward to welcoming you back on your next business trip!

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Reviewed 28 November 2024

As a regular guest at this hotel I have seen the ups and downs, but we seem to be back on an up. The hotel is dated, no doubt, and that comes with shortcomings like power outlets, and bathroom size, with tubs instead of walk in showers. However, we seem to be in a cycle now with fantastic desk staff (Mackenzie crushed the welcome this week) and I sense that a physical refresh is in the works. The breakfast buffet is a great feature. There is a broad selection though at times the individual item quality can vary. There is always something to find there

Date of stay: November 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank michaeld63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 29 November 2024

Hello Michael. Thank you for your thoughtful feedback and for being a loyal guest! We're glad you enjoyed our friendly service—especially Mackenzie’s warm welcome—and our breakfast buffet. We appreciate your patience as we work to improve, and we’re excited for the updates to come. Looking forward to hosting you again soon!

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Reviewed 28 November 2024

Very clean property - one of the best in Omaha. Got my cookie. Place smelled great. Mackenzie at the front desk was the best. 10/10 customer service per usual. Will definitely be back. Mattresses are comfortable and sheets are soft. Bartender was super friendly as well.

Date of stay: November 2024
Trip type: Travelled solo
Thank Byron G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jasmine Marquardt, Owner at Doubletree By Hilton Hotel Omaha Downtown, responded to this reviewResponded 29 November 2024

Thank you for your fantastic review! We're thrilled you had a great experience and appreciated the cleanliness, cozy accommodations, and warm service from Mackenzie and our bartender. We can't wait to welcome you back for another 10/10 stay!

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