Business colleagues highly recommended I stay at the Double Tree in downtown Omaha for its staff, rooms and location. From the moment I arrived, the staff welcomed me as if I was a long time, customer or old friend. The front desk addressed every question with kindness and respect, friendly drivers shuttled me to and from various restaurants when the December weather was too cold cold for me to walk. The food and bar service were timely, convenient, and satisfying. A shoutout to Mackenzie for being the friendliest front desk support I have ever known. She was quick to be helpful and was empowered by her management to make decisions that made my three stay most memorable. I highly recommend this hotel for any business traveler. Thank you Mackenzie and team.