Our stay at Ornella resort was amazing. The staff were great friendly and professional. We were given the luxury suite which is an amazing 60m2 room overviewing the whole bay and the beach. The hotel has a private beach with sun beds and parasols which are available free of charge for the hotel guests. Breakfast was buffet, pretty good with nice variety. There is also room service with reasonably priced and tasty food. Cleaning staff cleans the room every day providing towels and toiletries.
It’s around 1km from the city center and it’s quite hilly which we didn’t mind. There are 10+ individual pools which are great too. The only downside was WiFi which was poor most of the day but we managed. 10/10 would recommend!

There was one individual at the reception, which by the way is in the dining room, who was rude! She yelled at me for over 5 minutes not allowing me to explain what I was referring to regarding the tax. I was humiliated and no one has ever spoken to me that way, especially those in hospitality. The hotel was stuck in the 80s. There was water infront of our room but we had no idea where that water came from. The pool was never cleaned. The breakfast” buffet” was a joke. The parking was always full and we’d have to park 5 minutes away by foot. Don’t bother staying there. There are newer, nicer and friendlier places to stay at.

Hotel location is good and it offers a private beach. Breakfast was pretty satisfactory with a wide variety.
Staff was friendly but the cleanliness of the room was basic. Shampoos, shower gels and soaps were not replaced regularly.
The water of the small swimming pool that we shared with another 2-3 rooms was rather dirty and not at all inviting!
Our triple room was outrageous (Room 6)! It used to be the kitchen of an apartment which was then converted to a room. So, we entered the room from the balcony door since there was no room door to enter. Right in front of the balcony door a double bed was placed. There was no space for two side bed tables in the room nor a place to put our luggage. On the other side of the room there was a small kitchen bench with a stove and right in front of it a single bed was placed. The passage between the two opposing beds was only half a meter! Having the balcony door as our entrance, we had to keep curtains closed at all times. Curtains were dark and minimum daylight was entering. WiFi was not working at any place of the hotel and we had to buy an extensive mobile data package to cover our needs!
The bathroom was spacious since a washing machine used to be there, but looked empty and wasted. Outside our bathroom window 5 external AC units were placed. During the hot August nights the noise from the units was terribly loud, even with a closed window!
The price that we had to pay for the room was too high (160 euros/night with breakfast)!
When we reported our complaints to the receptionist, we expected to have a discount since there were no other rooms available, but there was no actual response from the hotel management! Judging from photos in the web, there are much better rooms in the hotel at the same price!