I recently spent three night here during our convention and found the staff and hotel personnel to be very helpful. I had a double queen room, each bed had four pillows (always good to have an extra one), the sheets were crisp and clean. The bathroom is over-sized with a curved shower curtain for more room and a GREAT adjustable shower head.
They also had something I've never run into before, if you decide you do not need to have your room cleaned up you hand a special green card on the door and in return they slip a $5.00 voucher under the door good at the restaurant. This was just enough for a free coffee and danish, nice touch.
While for some reason my phone didn't work they took care of it quickly, they also run a free shuttle too and from the Springfield airport.
All in all, a nice stay.More